Shinu Thomas
Jr ServiceNow Developer
Kerala ,KL
Summary
ServiceNow Developer with extensive experience in implementing and optimizing ServiceNow solutions, showcasing expertise in scripting, workflow automation, and IT Service Management. Recognized for fostering effective team collaboration and adaptability while consistently delivering impactful results. Committed to leveraging strong organizational skills and a proactive approach to meet dynamic project requirements. Eager to contribute to a team-oriented environment and support the achievement of company goals in an entry-level ServiceNow Developer position.
Overview
6
6
years of professional experience
Work History
Jr ServiceNow Developer
Musoft Consulting
10.2025 - Current
- Supports the design, configuration, and maintenance of the ServiceNow platform. In a career change or entry-level role, the focus is on learning the platform, handling basic development tasks, and supporting senior developers and administrators.
- Upgraded legacy systems to modernized platforms utilizing out-of-the-box functionality in conjunction with customized enhancements specific to business needs.
- Minimized downtime during migrations by employing thorough testing methodologies throughout all stages of development life cycle.
- Developed comprehensive training materials to increase user adoption rates and maximize ROI on the ServiceNow investment.
- Improved data accuracy by designing and implementing database structures, relationships, and integrations within the ServiceNow platform.
User Administration
HCLTECH
01.2023 - Current
- First point of contact for end-user support (Credential Administrations / Account unlock / Access limitations / Printer troubleshooting)
- Managing Active directory activities such as password reset, account unlock, account creation, account deactivation, extension, distribution list creation\deletion, etc.
- Manage, monitor and take necessary technical actions on tickets hitting to the queue on a daily basis.
- Identify and troubleshoot printer issues and configure network printer.
- Experience in creating and managing user accounts, groups, and roles to grant appropriate permissions and access rights.
- Experience in configuring and implementing single sign-on (SSO) solutions using Azure AD for seamless access to cloud and on-premises applications.
- Streamlined SAP user administration, enabling efficient management of user profiles, role assignments, and authorizations.
- Enhanced library user experience by efficiently managing the circulation desk and addressing patron needs.
Intune Administrator / Junior Analyst
Birlasoft / HCLTECH
05.2022 - Current
- Managing 2,200+ Windows device using MEM console.
- Configuring and setup the Microsoft Endpoint Manager and admin console.
- Define Organizational settings and configure Intune policies based on security and compliance requirements.
- Set-up and manage auto-enrollment option, including Apple’s Device Enrollment Program (DEP) and Android Enterprise.
- Create and Configure device compliance policies to enrolled devices meet organizational security standards.
- Implement configuration profiles for device settings.
- Configure and deploy Line-Of-Business (LOB) apps, store apps, and Win32 apps.
- Implement security features, condition access policies.
- Configure Multi-Factor Authentication (MFA) Policies002E
- Implement security baseline to the devices with recommended security settings.
- Implement remote actions like remote lock, passcode reset, and device wipe.
- Generate and review reports of device health.
- Investigate and resolve issues related to device enrollment, application deployment, and policies.
- Maintain documentation for Intune policies, procedures, and best practices.
- Stay informed about new features and capability’s introductions in Microsoft Intune.
- Responsible to manage both supervised (ABM) & unsupervised mode of iOS devices / Android devices.
- Handling iOS application/configuration profile deployments.
- Environment: Microsoft Intune endpoint security console, Azure Active Directory, Company Portal, Microsoft Authentication.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Sales Executive, Admin, Service Engineer
Katze Technologies
09.2020 - 07.2021
- Preparation of Various reports including Daily Report Sheet, Weekly Work Allocation Report & Payroll Management.
- Contacting with customer for best deals in hardware and software sales over a call and direct visit.
- Providing services for client needs for on-site and issue based.
- Servicing / Troubleshooting of laptop, Computer hardware and software installation.
- Configurations of new laptops and Systems based on the client requirements along with software installations.
- Maintaining inventory records of all devices owned by the organization, including computers, peripherals and other hardware.
- Update inventory database or management system regularly to reflect changes in device status, additions, removals, upgrades or replacement.
Customer Support Engineer
Circutek
07.2021 - 05.2021
- Provide exceptional Customer service by addressing customer concerns, resolving problems, and ensuring customer satisfaction.
- Diagnose and troubleshoot technical issues related to products, software, hardware, or services.
- Identify root causes and implement solutions.
- Understanding the client products, services and offerings and stay up-to-date with the products updates, features and capabilities.
- Providing remote support to the customers by guiding them through troubleshooting steps or accessing their systems.
- Communicate complex technical information in a clear and understanding manner to customers.
- Follow up with customer to ensure their issues have been resolved.
- Configuration of Outlook profiles and troubleshooting.
- Documentation and Reporting of the device inventory.
- Maintaining inventory records of all devices owned by the organization, including computers, peripherals and other hardware.
- Update inventory database or management system regularly to reflect changes in device status, additions, removals, upgrades or replacement.
- Tracking Device Lifecycle and ensuring devices are properly configured, deployed, and retired according to the policies and procedures.
Middleware Application Support Engineer
IBM
01.2020 - 06.2020
- Install, configure, and deploy middleware software solutions such as application servers, message queues, and integration platforms.
- Monitor middleware applications and infrastructure to identify and resolve performance issues, system errors, and service disruptions.
- Provide technical support and troubleshooting assistance to end-users and IT teams for middleware-related issues and inquiries.
- Collaborate with software developers, system administrators, and network engineers to integrate middleware solutions with existing systems and applications.
- Perform routine maintenance tasks such as patch management, software updates, and security enhancements for middleware platforms.
- Document technical procedures, configurations, and troubleshooting steps for middleware applications and infrastructure.
- Participate in the evaluation and selection of middleware technologies and solutions based on business requirements and technical criteria.
- Stay up-to-date with industry trends, best practices, and emerging technologies in middleware and application integration.
- Environment: IBM WebSphere Application Server, Apache Tomcat, IBM DB2, IBM Tivoli Performance viewer, IBM UrbanCode Deploy, Linux.
Education
Diploma - Computer Science and Engineering
BTL Polytechnic College
Bengaluru05.2019
PUC - undefined
Malnad Correspondence College
Karnataka05.2015
SSLC - undefined
Chinmaya Vidya Mandira High School
Karnataka06.2011
Skills
Core Java
Timeline
Jr ServiceNow Developer
Musoft Consulting
10.2025 - Current
User Administration
HCLTECH
01.2023 - Current
Intune Administrator / Junior Analyst
Birlasoft / HCLTECH
05.2022 - Current
Customer Support Engineer
Circutek
07.2021 - 05.2021
Sales Executive, Admin, Service Engineer
Katze Technologies
09.2020 - 07.2021
Middleware Application Support Engineer
IBM
01.2020 - 06.2020
PUC - undefined
Malnad Correspondence College
SSLC - undefined
Chinmaya Vidya Mandira High School
Diploma - Computer Science and Engineering
BTL Polytechnic College