Summary
Overview
Work History
Education
Skills
Timeline
Certification
Industry Exposure
ProjectManager

Archita Banerjee

PROJECT MANAGER
Gurugram

Summary

Seasoned professional with 17 years of expertise in Process Excellence, Audit Compliance, and Business Analysis. Proficient in Lean Six Sigma Tools and skilled in process modeling using Symbio, ARIS, iGrafx, and MS Visio with BPMN2.0. Conducts internal process audits, benchmarking, and provides support to QMS teams during ISO and IATF audits. Extensive knowledge management experience on ServiceNow across various industries including Telecom, Automotive Manufacturing, IT Operations, and Semiconductor industries. Currently excelling as a Senior Quality Engineer/Project Manager for the Human Resource department.

Overview

19
19
years of professional experience
4022
4022
years of post-secondary education
1
1
Certificate

Work History

Senior Quality Engineer/ Project Manager- HR Governance

Micron Technology
GURUGRAM
01.2024 - Current
  • Leading Data Security project deployment
  • Leading Knowledge Management activities for HR
  • Developing Business Process Maps for HR processes
  • Coaching new manufacturing sites on controls related to ISO/ IATF audits
  • Representing HR during ISO 9001:2015, ISO 9001:27001 and IATF 16949 audits
  • Responsible for review and update of HR practices and policies in coordination with legal
  • Identify risks and opportunities in HR processes in coordination with HR leadership and Business Partners

Quality Engineer- HR Strategic Programs

Micron Technology
GURUGRAM
01.2021 - Current
  • Develop governance programs for HR knowledge articles
  • Prepare audit reports and HR metric dashboards on PowerBI
  • Conduct risk analysis & drive Risk Based Thinking (RBT) practices within HR functions
  • Work closely with different HR Functions to create & update process maps & documents
  • Collaborate and support the global and regional HR Teams before and during ISO & IATF audits
  • Review, update, and revise HR practices & policies to ensure compliance with ISO 9001:2015, ISO 9001:27001 & IATF16949 regulations

Quality Lead

Microland Ltd
GURUGRAM
01.2020 - 01.2021
  • Conduct Transactional Monitoring for the IT Operations Team
  • Identify bottom quartile performers and provide trainings to them
  • Conduct post-induction assessments & Process Knowledge Tests (PKTs)
  • Prepare Business Requirements Document (BRD), Value Stream Maps to identify lean opportunities
  • Identify Process Gaps through process models and bring in improvements through Lean Six Sigma, Kaizen & DMAIC
  • Make process design and development recommendations to standardize, improve, or redesign processes to meet business needs; clearly articulating through a 'As-Is' to 'To-Be' Model using MS Visio

Business Analyst

British Telecom
GURUGRAM
01.2019 - 01.2020
  • Perform Business Process Designing on MS Visio & ARIS
  • Align Business Process with Business Strategy by performing Gap Analysis
  • Analyze Internal & External stakeholder needs for Continuous Improvement
  • Create SOPs, process maps, perform ITIL Documentation & create presentations

Quality Analyst

British Telecom
KOLKATA
01.2014 - 01.2019
  • Engage in Quality Monitoring of the Incident Management Team
  • Engaged in implementation of continuous improvement projects using Lean Six Sigma
  • Create SOPs, Process Maps, Documents, Dashboards and Reports on Quality & Compliance

Business Analyst

Prime PMG
KOLKATA
01.2013 - 01.2014
  • Coordinate with the onshore clients to gather requirements
  • Create Business Process Maps on MS Visio & ARIS using BPMN2.0
  • Suggest process improvements and highlight NVAs after mapping the As-Is process
  • Create SOPs, Process Maps, Documents, Dashboards and Reports on Quality & Compliance

Quality Analyst

Genpact
KOLKATA
01.2011 - 01.2013
  • Conduct transactional audits and provide feedback
  • Management & governance of Contact Center Operations
  • Identify process improvements and engage in the implementation of the same
  • Attain calibrations, create SOPs, Process Documents and publish Quality Dashboards

Quality Analyst

Pecon Softwares
KOLKATA
01.2010 - 01.2011
  • Conduct transactional audits and provide feedback
  • Assisted agents in utilizing effective sales techniques
  • Identify process improvements and engage in the implementation of the same
  • Attain calibrations, create SOPs, Process Documents and publish Quality Dashboards

Quality Analyst

Hinduja Global Solutions
DURGAPUR
01.2007 - 01.2010
  • Conduct Transactional Quality monitoring for Contact Center
  • Strategize and improve the CSAT score for the Contact Center
  • Identify Bottom Outliers & conduct refresher training for employees
  • Conduct Calibrations & Gage RnR to ensure all the QAs has the same audit understanding

Education

Masters of Business Administration -

Sikkim Manipal University
KOLKATA
08.2013

Bachelors of Arts -

University of Burdwan
ASANSOL
07.2007

Skills

Timeline

Senior Quality Engineer/ Project Manager- HR Governance

Micron Technology
01.2024 - Current

Quality Engineer- HR Strategic Programs

Micron Technology
01.2021 - Current

Quality Lead

Microland Ltd
01.2020 - 01.2021

Business Analyst

British Telecom
01.2019 - 01.2020

Quality Analyst

British Telecom
01.2014 - 01.2019

Business Analyst

Prime PMG
01.2013 - 01.2014

Quality Analyst

Genpact
01.2011 - 01.2013

Quality Analyst

Pecon Softwares
01.2010 - 01.2011

Quality Analyst

Hinduja Global Solutions
01.2007 - 01.2010

Masters of Business Administration -

Sikkim Manipal University

Bachelors of Arts -

University of Burdwan

Certification

Lean Six Sigma Black Belt

Industry Exposure

  • Telecom
  • Automotive Manufacturing
  • IT Operations
  • Semi-conductor industries

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