ABHISHEK M
Bangalore
Summary
Experienced financial professional with solid understanding of risk profiles and client relations. As a dedicated Credit Specialist with experience in achieving tangible results and cross-team collaboration. Proactive and excited to partner with like-minded individuals to achieve goals.
Overview
8
8
years of professional experience
Work History
Credit Specialist
Dell International Pvt Ltd
Bangalore
12.2022 - Current
- Ensuring all the payments are received in timely manner by collaborating with invoicing team and funders with a maintaining aggregate of 99% Payments.
- Managing all the queries and disputes tied up with the accounts addressed both directly from the customer and dispute raised in AMT tool.
- Weekly Interaction with the Funder and partners on aged and disputed Invoices in order to resolve the issue and keep the portfolio up to the current and maintain the healthy relationships with the stakeholders.
- Validating all the aged and current credits to differentiate (credits vs excess payment) based on that process the reversal in case excess payment made and ensuring all the valid credits are transmitted on timely manner.
- Ensuring all the fusion incident are addressed and closed within the SLA and work with the submitter to gain additional information if information provided are not adequate.
- Assisting in closing open cash on timely manner, all the unidentified payments made directly from the partner will stand as on open cash/on account, which would be validated and cleared by closely working with partners.
Customer Support
DELL International pvt ltd
07.2021 - 12.2022
- Communicating with clients, vendors and other departments to ensure quality service delivery and customer satisfaction
- Handling Customer's query over the phone and email
- Helping the customers in billing queries
- Assisting with order related issues and finding alternates if required
- Handling Escalations and providing appropriate resolutions
Senior customer Service Executive
24/7 Customer Pvt Ltd
12.2017 - 12.2020
- Handling last minute ticket changes, placing special requests, cancellations on a global GDS application called as Amadeus
- Billing Enquiries
- Providing compensation members
- Verifying members accounts
- Proving an invoice for companies or members of their travel
- Technical specialist (Sears Process)
- Assisting the customer with trouble shooting steps on the appliances
- Up selling the protection plans on their appliance
- Scheduling the Repair appointments
- Providing Compensations
- Placing order for the parts of appliances
Customer Service Executive
Aegis International Pvt Ltd
07.2016 - 08.2017
- Assisting customers regarding billing queries of magazines
- Helping customer to track order
- Placing orders for new Subscription
- Upselling other magazines
Education
Bachelor of Commerce -
Rabindranath Tagore University
Madhya Pradesh12.2023
PUC -
Vijaya pre university College
Bangalore12.2013
SSLC -
Carmel Garden Public School
Bangalore12.2011
Skills
- Good verbal Communication skills
- Highly motivated
- Eager to learn
- Confident
- Dedicated attitude
- Ability to produce best result in stressful situations
- Task Oriented
- Proficient in MS word
- Proficient in excel
- Hardworking
- Presentable
- Credit analysis
- Portfolio Management
Languages
- English
- Hindi
- Kannada
Personal Information
- Date of Birth: 12/12/95
- Marital Status: Unmarried
Timeline
Credit Specialist
Dell International Pvt Ltd
12.2022 - Current
Customer Support
DELL International pvt ltd
07.2021 - 12.2022
Senior customer Service Executive
24/7 Customer Pvt Ltd
12.2017 - 12.2020
Customer Service Executive
Aegis International Pvt Ltd
07.2016 - 08.2017
Bachelor of Commerce -
Rabindranath Tagore University
PUC -
Vijaya pre university College
SSLC -
Carmel Garden Public School
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