Dedicated professional known for strong organizational skills and attention to detail. Experienced in maintaining confidential employee files and ensuring compliance with company policies while providing exceptional customer support.
Overview
1
1
year of professional experience
3
3
Certifications
Work History
Back Office Associate
P.G. Bhagawat LLP
Pune
08.2025 - 01.2026
Entered and updated employee records accurately in HR databases and filing systems
Maintained confidential employee files in compliance with company policies
Verified data for accuracy, completeness, and consistency
Organized and digitized employee documents for easy retrieval
Maintain files and Excel. Also, check invoices and ensure all checks are cleared and checked for bounced checks.
Executive
IGT Solutions
Pune
12.2024 - 05.2025
Highly motivated and customer-focused professional with 6 months of experience in airline BPO, specializing in resolving customer inquiries, managing reservations, and ensuring customer interactions while maintaining a positive and interactions while maintaining a positive and helpful attitude.
Resolved an average of 50 customer inquiries per day. achieving a 95% satisfaction rate by providing efficient and empathetic support.
Provide support for flight booking changes and cancellation, adhering to airline policies and procedures.
Processed payments and managed customer accounts, adhering to financial regulation and security protocols.
Education
Bachelor in Computer Application - Technical
SNDT University
Satara
05-2023
HSC - (12th)
Maharashtra State Board
Satara
02-2018
SSC - (10th)
State Board Of Maharashtra
Satara
03-2016
Skills
Data entry
Invoice processing
Technical support
Affiliations
NSS Volunteer.
Certification
Project Name: Advanced Aptitude Help Android Application for Free Exercises. Objective: Through this app they will get BCA previous years question papers, aptitude mock test and coding Quiz through a single platform.
Assistant Professor of Commerce at Dr.V.S.Krishna Government Degree & P.G. College (A)Assistant Professor of Commerce at Dr.V.S.Krishna Government Degree & P.G. College (A)