Sree Sandeep Mariwada
Summary
To associate with an organization that gives me the me the chance to enhance & improve my knowledge, analytical, learning, and executable skills in the latest technologies and be a part of the team that works towards the growth of the organization and gives me satisfaction thereof.
Overview
7
7
years of professional experience
Work History
Asst. Project Manager
Online instruments supporting google
09.2023 - Current
- Taking care of projects based on client requirements.
- Analyze existing processes within a department or organization in order to identify areas for improvement or increased efficiency.
- Identified risks associated with projects and developed strategies for mitigating those risks.
- Monitor budgeting activities by tracking expenditures and providing regular updates to management.
- Coordinated project activities and monitored progress to ensure timely completion of tasks.
- Developed project plans, identified resources, and established deadlines.
- Tracked project deliverables, keeping assignments on task and on budget.
- Maintained and monitored project plans, schedules, work hours, and expenditures to ensure timely project execution.
- Developed detailed project plans and managed all implementation phases, aligning resources and timelines.
- Coordinated project requirements with resources and clients to assess feasibility and impact, ensuring alignment with business goals.
- Identified project issues, collaborated with team members for solutions, and escalated matters to management when necessary.
- Organized and actively participated in stakeholder meetings, documenting critical actions and decisions.
- Collaborated with regional teams to manage project resources and ticket resolution.
- Led daily monitoring of the ticketing system, reassigning tickets for efficient resolution.
- Produced regular and ad hoc reports, providing insights to support decision-making.
- Trained new hires and team members on reporting tools, dashboards, and data insights.
- Identified process improvement opportunities and escalated recurring issues to management for resolution.
- Ensured accurate ticket assignment to appropriate resolver teams to streamline incident resolution.
- Kept up-to-date with new processes and procedures, fostering a knowledge-sharing environment.
- Worked closely with Service Delivery Managers and Project Managers to understand analytical needs, track KPIs, and deliver actionable insights.
- Supported cross-functional communication and provided excellent customer service in a collaborative and flexible work environment.
AV Operations Technician L2
Astreya supporting Google
09.2022 - 09.2023
- Taking care of IT support as well as AV operations.
- On-site support for high-profile meetings; cafeteria video-audio support. configuration & troubleshooting of AV devices like speakers and audio processors.
- Handling of commissioning tools according to the SOP.
IT Support Specialist
Astreya supporting Google
07.2018 - 09.2022
- Drive service delivery and improve enterprise IT services and products for many end users.
- Performed on-site visits to complete the IT support work & develop partner solutions.
- Provided IT support services, troubleshooting, and system operation.
- Solved customer issues on a daily basis with over 1000+ tickets.
- With the enhanced knowledge of help desk ticket systems, we are able to close the bulk number of tickets in a single slot.
- Provided thorough support and problem resolution for end users.
IT Support Technician
Maruthi Ispat& Energy Pvt Ltd
06.2017 - 07.2018
- Using company-established rules, prioritize end-user requests and issues.
- Install and support desktops, laptops, cell phones, and mobile devices.
- Resolved customer complaints and concerns with strong verbal and negotiation skills.
- Maintained composure and patience in difficult end-user situations.
Education
Bachelor of Science - Information Technology
Calorx teachers university
03-2016
MPC ( Math’s, Physics, Chemistry) - Board of Intermediate
G.R.C Junior College
03-2013
Class 10th - Secondary Education
Secondary School Certification
03-2011
Skills
- Installing and configuring computer hardware, software systems, networks, printers, and scanners
- Responding to client IT support requests in a timely manner
- Providing technical support on-site or via remote-access systems
- Setting up accounts for new users and training the junior staff’s
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help DeskTechnician, or similar role
- Hands-on experience with Windows,Linux, and Mac OS environments
- Ability to diagnose and troubleshoot basic technical issues
- Familiarity with remote desktop applications and help desk software
- Proficient in the implementation and administration of Windows & MAC operating systems
Professional Summary:
- I have been proven IT support specialist skilled in customer service and ticketing systems for the last 6+ years
Accomplishments
- Excellent telephone skills and the ability to use remote access.
- Good analytical and troubleshooting abilities.
- Strong knowledge of OS imaging & troubleshooting, application glitches, and hardware issues.
- Patient and able to walk customers through the troubleshooting and repair process.
- Track computer system issues through to resolution, within agreed-upon time limits.
- Properly escalate unresolved issues to the appropriate internal teams.
- Ensure all issues are properly logged.
- Prioritize and manage several open issues at one time.
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
- Prepare accurate and timely reports & document technical knowledge in the form of notes and manuals.
Languages
Telugu
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Achievements
- During the pandemic situation, extend support to the client for technical and hardware-related issues.
- During BCP (Business Continuity Plan), I participated along with the team to support and prepare 6,000+ laptops.
Personnel Details
- Name: M. Sree Sandeep.
- Father's name: M.V.B.Rao
- DOB: 09-09-1995
- Marital Status: Married
- Nationality: Indian
Timeline
Asst. Project Manager
Online instruments supporting google
09.2023 - Current
AV Operations Technician L2
Astreya supporting Google
09.2022 - 09.2023
IT Support Specialist
Astreya supporting Google
07.2018 - 09.2022
IT Support Technician
Maruthi Ispat& Energy Pvt Ltd
06.2017 - 07.2018
Bachelor of Science - Information Technology
Calorx teachers university
MPC ( Math’s, Physics, Chemistry) - Board of Intermediate
G.R.C Junior College
Class 10th - Secondary Education
Secondary School Certification
Similar Profiles
Sree Sandeep MariwadaSree Sandeep Mariwada
Asst. Project Manager at Online instruments supporting googleAsst. Project Manager at Online instruments supporting google
Prabhakar SinghPrabhakar Singh
Sourcing Specialist at Kornferry Supporting GoogleSourcing Specialist at Kornferry Supporting Google
Diposhree DuttaDiposhree Dutta
APAC Talent Delivery Director at Randstad Supporting GoogleAPAC Talent Delivery Director at Randstad Supporting Google
Akash YadavAkash Yadav
ASST. PROJECT MANAGER at AHLUWALIA CONTRACTS (I) LIMITEDASST. PROJECT MANAGER at AHLUWALIA CONTRACTS (I) LIMITED
Jagadish MuppalaJagadish Muppala
Asst. Project Manager at Caron EquipmentAsst. Project Manager at Caron Equipment