Sree Sandeep Mariwada

To associate with an organization that gives me the me the chance to enhance & improve my knowledge, analytical, learning, and executable skills in the latest technologies and be a part of the team that works towards the growth of the organization and gives me satisfaction thereof.

• I have been proven IT support specialist skilled in customer service and ticketing systems for the last 6+ years

• During the pandemic situation, extend support to the client for technical and hardware-related issues.
• During BCP (Business Continuity Plan), I participated along with the team to support and prepare 6,000+ laptops.

• Excellent telephone skills and the ability to use remote access.
• Good analytical and troubleshooting abilities.
• Strong knowledge of OS imaging & troubleshooting, application glitches, and hardware issues.
• Patient and able to walk customers through the troubleshooting and repair process.
• Track computer system issues through to resolution, within agreed-upon time limits.
• Properly escalate unresolved issues to the appropriate internal teams.
• Ensure all issues are properly logged.
• Prioritize and manage several open issues at one time.
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
• Prepare accurate and timely reports & document technical knowledge in the form of notes and manuals.

• Name: M. Sree Sandeep.
• Father’s name: M.V.B.Rao
• DOB: 09-09-1995
• Marital Status: Married
• Nationality: Indian