YOGESH YADAV
Insurance Expert
New Delhi
Summary
Alert Senior Team Leader with advanced understanding of Health Insurance and Sales. Over 9 years of experience in Sales industry leveraged to hone business acumen, team building and communication skills. Strategic and resourceful professional with outstanding customer service and employee training abilities. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Senior Team Leader
InsuranceDekho.Com
Gurgaon
2021.12 - 2022.03
- Discovered training needs and provided coaching.
- Set clear team goals and delegated tasks and set deadlines.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Produced weekly, daily and monthly activity reports and forecasts.
- Conducted team member meetings and updated members on best practices and continuing expectations.
Team Leader
Star Health Insurance
Delhi
2019.05 - 2021.11
- Leading a team of 10 to 15 driving daily target and Monthly target
- Managing Attrition of team members
- Closing sales and making sure for the issuance of policy
- Complete verification call and drive individual target for the team members.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Assisted with new hire processing and existing training programs.
Assistant Team Leader
BookMyForex.Com
Gurgaon
2017.12 - 2019.05
- Providing Foreign Exchange Services to Travelling Customer
- Following up with Customer on regular basis to close sales
- Gathered and Verified customer documents for eligibility
- Upsell Add-on Products to generate better revenue
- Consistently hit and exceeded sales goals by 6X.
- Increased sales revenue by 20 % each quarter.
- Created staff schedules, approved requested time off, and updated reports.
Senior Sales Associate
Emtex Engineering Pvt. Ltd
2016.12 - 2017.11
- Assist Existing Customer with product requirement
- Regular follow-up with resellers for Sales
- Find new sales leads, through business directories, client referrals, etc
- Work with customers to find what they want, create solutions and ensure a smooth sales process
- Addressed and resolved customer complaints regarding delivery and product
- Consistently hit and exceeded sales goals by 10 to 30%.
Technical Support Executive
Convergys India Ltd
Gurgaon
2016.05 - 2016.10
- Accurately documented, researched and resolved customer service issues
- Defused volatile customer situations calmly and courteously
- Addressed and resolved customer product complaints empathetically and professionally
- Gathered and verified all required customer information for tracking purposes
- Referred unresolved customer grievances to designated departments for further investigation.
Associate sr. executive
Info edge (India) Ltd
Noida
2015.01 - 2016.03
- Sales of Naukri.Com products to the registered users outside India
- Identified and qualified customer needs, developed sales strategies and negotiated and closes sales of
- Naukri.Com products
- Provide the products to customer in the agreed timeline
- Consistently hit and exceeded sales goals by 20%.
Sr. Tele sales executive
Max Bupa Health Insurance
Delhi
2012.08 - 2014.12
- Contacted customers to provide complete details of the insurance policies and close the sale
- Calculated premiums and established payment methods for sales
- Consistently hit and exceeded sales goals by 100%
- Achieved 300% of monthly quota for two months, earning a top position to win the ongoing competition
- Achieved 175% of yearly target to be positioned top sales executive for Telesales team.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
BBA - General
Guru Gobind Singh Indraprastha University
Ansal Institute Of Technology Gurgaon 2008.08 - 2011.08
XII - Science
St. John's School, St. Patrick's School
Skills
Brand promotion
POS system knowledge
Sales strategy
Client relationship building
Efficient sales transactions
Sales forecasting
Meeting sales goals
Accomplishments
- Achieved 150% of yearly target by managing team with accuracy and efficiency.
- Supervised team of 15 to 20 staff members.
- Used Microsoft Excel to track achievement and growth of each employee Individually.
Timeline
Senior Team Leader
InsuranceDekho.Com
2021.12 - 2022.03
Team Leader
Star Health Insurance
2019.05 - 2021.11
Assistant Team Leader
BookMyForex.Com
2017.12 - 2019.05
Senior Sales Associate
Emtex Engineering Pvt. Ltd
2016.12 - 2017.11
Technical Support Executive
Convergys India Ltd
2016.05 - 2016.10
Associate sr. executive
Info edge (India) Ltd
2015.01 - 2016.03
Sr. Tele sales executive
Max Bupa Health Insurance
2012.08 - 2014.12
BBA - General
Guru Gobind Singh Indraprastha University
2008.08 - 2011.08
XII - Science
St. John's School, St. Patrick's School