Aparupa Mishra
Product Owner / BSA
Hyderabad
Summary
Accomplished Product Owner well-versed in business systems analysis, with a detail-oriented and thorough approach in defining & managing requirements,outlining specifications , product management, Product planning and strategy and working with team members to bring to life high-quality products for customers.
Having 7+ years of experience working in Insurance and Travel domain. Well-versed in Agile and Scrum methodologies and principles of product development .
Having Strong and Proven Expertise Requirement Analysis , product management, Product planning and strategy, managing requirements, KPI analysis, SDLC, Change Requests, Prioritization, Enhancements, Implementation and roll out, Handling Web and Mobile Applications.
A SAFe Certified Product Owner Product Manager, an Optimist and Problem Solver. Successful Background in building positive & meaningful relationships with customers and other stakeholders.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certificate
Work History
Product Owner
Deloitte US India
Hyderabad
02.2021 - Current
- Owned and prioritized product backlog. Broke project into epics and implementable user stories. Responsible for creating and Accepting US.
- Facilitated PI planning, sprint planning, and retrospectives and responsible for creating tasks and writing stories in ADO.
- Gathered requirements by meeting business users and generated business models and use cases also from various departments to ensure data is migrated to work with new systems and downstream applications.
- Brainstormed with peers and other members of design team to determine enhancements and product features.
- Led & managed cross-functional team comprised of internal employees and external contractors.
- Oversaw entire product deployments from vision and creation to rollout and delivery.
- Managed implementation of new features by outlining plans and specifications such as how, where and when each component would work.
- Interacted with internal stakeholders as voice of customer.
- Liaised with product team and development team to help break down requirements.
- Attended Agile ceremonies, demos and production proving activities.
- Closely collaborated with project members to identify and quickly address problems.
- Actively Participate in Test planning & Strategies and Conducted UAT as shadow of customer to ensure quality .
Sr. Business Analyst
HCL Technologies UK
Bromley , London
09.2017 - 03.2020
- The project was primarily to support and maintain a 24*7 TMA (Travel Medical Assistance) Desktop based application as well as work towards eliminating security vulnerabilities & GDPR Implementations while minimizing the impact during implementations.
- Participated in on-site requirements gathering sessions and translated client requirements to determine project scope.
- Collaborated effectively with project team such as Stakeholders, Developers, and subject matter expert to provide IT solution and be sure project deliverables remained on track, aligned and support with business goals .
- Developed, documented, and analyzed as is and to be process, optimize business and stakeholder processes. Reviewed business processes, gathered/documented requirements.
- Coordinated and provided Technical & Functional Expertise in need during a High-priority Incident/Change Implementation.
- Worked as a Liaison between IT operations team , DLG Team & IT Solution team. Planned and coordinated the efforts of a large cross-functional team in order to cut over in 1 day.
- Helped PM/EM to prepare and execute SOE for Major Roll outs. Actively Supported and contributed along side a team of 35 including Users , Contractor and Internal Team for major time critical implementations successfully.
- Worked closely with vendors & developers, created and executed test cases, maintained technical and user documentation, maintained network diagrams, researched & troubleshot issues.
- Prepared and Executed UAT as a shadow of customer to ensure Service is Up and Running and offline time & impact can be can be minimized .
- Have worked on ServiceNow for Capturing and managing high-priority Changes & Incidents.
- Well versed with ITSM Tool like ServiceNow , Remedy and JIRA .
- Provided support in constructing relationships within customer base to provide opportunity for expansion and growth.
Business Analyst
Sydney Trains, HCL Technologies AU
08.2016 - 07.2017
- Analyzed and collected business requirements, identified system interfaces and created requirements specification document.
- Worked closely with development team to develop use cases and detailed design documents.
- Analyzed current Business Processes by gathering requirements, comparing requirements and provided best fit solution for new systems.
- Translated client requirements into configuration requirements.
- Conducted and supported implementation delivery with client and internal departments.
- Actively Participated in migrating Legacy System . Prepared Test analysis reports and participated in .
- Performed GAP Analysis and prepared AS-IS , TO-BE Documents.
- Conducted User Acceptance Testing on belief of Customer.
- Participated in Agile ceremonies and helped Senior BSA in BRD , FRD and User Manuals.
- Performed root cause analysis on all customer reported defects which resulted in 70% reduction in defect backlog.
Application Support Analyst
HCL Technologies India
10.2014 - 08.2016
- Used Remedy to track, maintain and update trouble tickets.
- Acted as POC for application maintenance, provided support during P1/P2 due to project release and application issues in production environment.
- Publish required incident information to critical stakeholders
- Translated client requirements into configuration requirements.
- Collaborated with developers, analysts and project managers to expedite incident resolutions.
- Work as a crucial component of project team responsible for enhancing existing systems or developing new solutions.
- Actively contributed with development team from project initiation through the delivery of final the product Actively contributed to process improvement initiatives
- Thorough understanding of ITSM processes in ServiceNow & Remedy.
- Have technical understanding in tools such as Active Directory, TFS, IIS Web Service integration & deployment , SSIS Packages ,
- Review Jira / Remedy Ticketing systems at timely intervals to watch out for recurring issues across location, and to this effect raise a flag to Management / Stakeholders.
- Improved technical product documentations and user help guides, resulting in significant decrease in number of issues reported by customers.
- Participated in process transition for new setup being initiated in Project and also trained new members of team.
- Provided training to end users on new and updated systems and software.
Education
B.Tech - Bachelor of Technology - Electrical, Electronics Engineering Technologies
BPUT University
Odisha 08.2009 - 09.2013
Skills
Stakeholder relationship management
Accomplishments
- Outstanding Performance Award Issued by HCL Technologies Awarded - for the best team player for that year in new joiner category for my 3 successful independent implementations that year for Sydney Trains by HCL Technologies .
- Spot Award Issued by Deloitte · Dec 2021 Awarded for Excellent performance in Active team engagement , Collaboration and Progress .
Also wearing multiple hats apart from PO and bringing positive outcome and contributing towards project Success as whole team.
Certification
SAFe POPM
Timeline
SAFe POPM
01-2022
Product Owner
Deloitte US India
02.2021 - Current
Sr. Business Analyst
HCL Technologies UK
09.2017 - 03.2020
Business Analyst
Sydney Trains, HCL Technologies AU
08.2016 - 07.2017
Application Support Analyst
HCL Technologies India
10.2014 - 08.2016
B.Tech - Bachelor of Technology - Electrical, Electronics Engineering Technologies
BPUT University
08.2009 - 09.2013
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