Sujith S Rao
Bangalore
Summary
A dynamic and demanding role within an innovative organization that fosters a supportive workplace culture, values fresh perspectives, and embraces the notion that work can be enjoyable. Versatile Operational Specialist with deep expertise in streamlining processes and enhancing productivity. Skilled in resource management, team coordination, and implementing strategic initiatives to drive operational success. Proven ability to solve complex problems, optimize workflows, and deliver tangible improvements in performance. Brings proactive approach to achieving organizational goals and fostering team collaboration.
Overview
15
15
years of professional experience
Work History
OPERATION PROFESSION – Strategy OPERATIONS
IBM INDIA PRIVATE LIMITED
01.2013 - Current
- I’m part of Strategy & Operation Team, working as Operational Professional handling end to end financial transaction
- As a Trusted Business Advisor, we oversee transactions including Purchase Requisitions, PO Exemptions, and Invoice generation through the BETH system upon their submission
- We ensure thorough follow-up on all required approvals, which encompass those from the procurement focal point and the Finance department, until the Purchase Order is successfully issued for the regional Headquarters and Latin America
- Conducted review meetings with the procurement team to address issues that are hindering the progress of the process
- Engage with purchasers and the designated technical team to address issues, ensuring that purchase orders are issued to suppliers prior to the commencement date of events or campaigns
- Providing professional advice for the events team, ensuring that all necessary legal documents and approvals are obtained for the execution of events, and confirming that purchase orders are issued and invoiced within the quarter
- A primary participant in managing business control functions is responsible for payment verification (Invoice) and the validation of supporting documents, which will undergo compliance testing by the corporate audit team
- Performing monthly and quarterly financial reviews on budget utilization with market leaders
- As a reliable business advisor, we have assessed the documents submitted by the stakeholders for the invoice, which are considered inadequate,we will either return the documents or schedule a meeting with the stakeholders,in this meeting, we will specify the necessary documents that must be included and ask them to resubmit the Invoice.
PROCESS EXECUTIVE
INFOSYS INDIA PVT LIMITED
04.2011 - 02.2013
- I was employed at British Telecom in the capacity of Process Executive
- Managing escalation calls concerning billing and order inquiries (Inbound UK)
- Promote British Telecom services, including Broadband, Phone Line, BT TV, and BT Sport
- Collaborate with the Order Management team to accelerate the processing of customer orders
- Address issues related to online profiles and My BT accounts and offer on-site assistance to agents as needed
- Staff were educated on new procedures and continuous assistance was offered for the existing process
CUSTOMER SUPPORT
MPHASIS BPO Limited
04.2010 - 04.2011
- Served in the capacity of a Customer Support Officer
- We handle incoming calls from clients and address their inquiries regarding S.B.I Debit cards
- Additionally, we provide guidance to customers on the procedure for obtaining a loan from the bank, based on the relevant criteria
Education
Batchelor of Commerce -
KLE University
Bangalore, KarnatakaSkills
- Quality Improvement
- Decision Making
- Self-Motivation
- Client Relationship Management
- People skills
- Interpersonal abilities
- Communication
- Problem-solving
- MS Office
- BETH
- Buy on Demand
- Ariba
- Cognos
Personal Information
- Date of Birth: 12/18/85
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeImportant To Me
Career advancementWork-life balanceFlexible work hoursCompany CulturePersonal development programsWork from home optionCertification
SAP Ariba Become Certified Consultant Invoicing Management
Languages
English
Upper intermediate (B2)
Hindi
Upper intermediate (B2)
Interests
Out Door Activities
Travel
Timeline
OPERATION PROFESSION – Strategy OPERATIONS
IBM INDIA PRIVATE LIMITED
01.2013 - Current
PROCESS EXECUTIVE
INFOSYS INDIA PVT LIMITED
04.2011 - 02.2013
CUSTOMER SUPPORT
MPHASIS BPO Limited
04.2010 - 04.2011
Batchelor of Commerce -
KLE University
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