Shilpi
Gurgaon
Summary
Emphasize their eagerness to learn, willingness to contribute, and desire to gain valuable experience in the industry hardworking employee with customer service 2+ years , multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Education Counselor
Redical Minds Pvt Ltd.
Gurgaon
07.2021 - 12.2021
- Established contacts with employers to create internship and employment opportunities for students.
- Advised students on course selection and academic pathways.
- Served as an advocate for all students by promoting equity within the school system.
Ticketing Executive
Redcliffe Lifetech Pvt. Ltd.
Gurgaon
01.2022 - 12.2022
- Resolved customer complaints in a timely manner.
- Implemented strategies designed to increase customer satisfaction levels.
- Effectively handled customer escalations, de-escalating situations, and providing fair resolutions.
- Consistently met or exceeded customer satisfaction targets through timely and efficient query resolution.
Ticketing Executive
Redcliffe Lifetech Pvt. Ltd.
Gurgaon
04.2023 - Current
- Resolved customer complaints in a timely manner.
- Interacted with clients to determine their needs and preferences regarding ticketing solutions.
- Built and maintained productive relationships with customers.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
Education
Bachelor of Commerce -
Govt. College for Girls
Gurgaon01.2021
Higher Secondary -
Govt. Sr. Sec. School
Gurgaon01.2017
Secondary -
Govt. Sr. Sec. School
Gurgaon01.2015
Skills
- Empathy and patience
- Ticketing system expertise
- Complaint handling
- Strong interpersonal skills
Languages
- Hindi
- English
- Bangla
Disclaimer
I hereby declare that the information provided is accurate and true to the best of my knowledge.
Accomplishments
- Exceptional customer service, or outstanding teamwork.
Languages
Hindi
First Language
English
Proficient (C2)
C2
Bengali
Advanced (C1)
C1
Timeline
Ticketing Executive
Redcliffe Lifetech Pvt. Ltd.
04.2023 - Current
Ticketing Executive
Redcliffe Lifetech Pvt. Ltd.
01.2022 - 12.2022
Education Counselor
Redical Minds Pvt Ltd.
07.2021 - 12.2021
Bachelor of Commerce -
Govt. College for Girls
Higher Secondary -
Govt. Sr. Sec. School
Secondary -
Govt. Sr. Sec. School
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