Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Saurabh Kumar Ray

Bengaluru

Summary

Results-driven Operations Manager with 6.5 years of experience in e-commerce, specializing in data-driven decision-making, process optimization, and team leadership. Proven expertise in managing high-impact projects, driving automation initiatives, and enhancing operational efficiency. Adept at leading cross-functional teams, mentoring associates, and delivering actionable insights to senior leadership. Strong analytical skills with a focus on leveraging data to drive strategic decisions and improve key performance metrics. Passionate about corporate social responsibility, actively contributing to volunteer initiatives in education, healthcare, and community welfare.

Overview

7
7
years of professional experience

Work History

Process Lead (Operations Manager)

Amazon
09.2024 - Current
  • Primary owner of key metrics at the marketplace level across multiple categories
  • Analyze and review new competitor recommendations for price competitiveness
  • Perform deep dives into historical data and trends (pricing and selection) and present actionable insights to leadership
  • Drive key projects and programs across the marketplace to improve operational efficiency
  • Lead automation initiatives to scale product matching and reduce non-value-added (NVA) activities

Process Specialist (Catalog Lead)

Amazon
07.2022 - 08.2024
  • Developed and executed operational strategies to optimize key performance metrics, ensuring robust performance across categories
  • Successfully led high-velocity sales events, coordinating cross-functional teams to drive significant sales growth and improve operational efficiency
  • Addressed complex problems through innovative and technology-driven initiatives
  • Delivered insightful category reviews to senior leadership, informing strategic decisions and reinforcing the category's competitive position in the market
  • Managed and mentored a team of 39 associates, creating coaching plans that facilitated career progression and promoted multiple team members to higher levels

Senior Process Associate (Catalog Specialist I)

Amazon
08.2020 - 07.2022
  • Established processes to reduce non-value-added activities (NVA), significantly enhancing efficiency and overall team performance
  • Implemented comprehensive strategies for category management through rigorous market research and data-driven decision-making, driving business growth
  • Managed and mentored a team of 32 associates, overseeing their performance and fostering their professional development for optimal growth

Process Associate (Catalog Associate)

Amazon
07.2018 - 07.2020
  • Delivered strategic recommendations for achieving the lowest prices across various categories, supporting global teams in maintaining competitive pricing
  • Authored and standardized process SOPs to ensure consistency and efficiency across pricing strategies and operations
  • Conducted data collection and reporting to support accurate decision-making, facilitating informed pricing strategies and improving overall pricing accuracy

Education

Bachelor of Engineering - Compute Science

Dev Bhoomi Group of Institution
Dehradun, India
06-2017

Skills

  • Operations Management
  • Catalog Management
  • E-commence Industry Knowledge
  • Data Driven Decision Making
  • People Management
  • Microsoft Excel
  • MySQL
  • Stakeholder management

Awards

  • Amazon CMT Certified Process Trainer, Amazon, Certified by Amazon L&D team based on teach back sessions assessed by senior leadership.
  • Amazon CMT Stellar Award, Amazon, Developed a breakthrough operational strategy that involved implementing a strategic plan that improved team efficiency by 20%, which in turn led to a 10% increase in category competitor coverage.
  • Amazon CMT The Extra Miler, Amazon, Consistently raised the bar on core deliverables and meeting >100% productivity and accuracy.
  • Amazon CMT Top Ideator, Amazon, Recognized company-wide for exceptional idea implementation.

Timeline

Process Lead (Operations Manager)

Amazon
09.2024 - Current

Process Specialist (Catalog Lead)

Amazon
07.2022 - 08.2024

Senior Process Associate (Catalog Specialist I)

Amazon
08.2020 - 07.2022

Process Associate (Catalog Associate)

Amazon
07.2018 - 07.2020

Bachelor of Engineering - Compute Science

Dev Bhoomi Group of Institution

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