Summary
Overview
Work History
Education
Skills
Websites
Certification
Hobbies and Interests
Key Projects And Workshops
Languages
Timeline
Generic

Sunil Kaushik

Gurugram

Summary

Operations leader with a proven track record at EZ Works, achieving a 20% improvement in service delivery through strategic workflow optimization. Expertise in data analysis and team leadership, with a focus on developing SOPs and enhancing cross-functional collaboration. Committed to driving quality assurance and operational excellence in all initiatives.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Team Lead, Operations & Business Process Management

EZ Works
Gurugram
01.2025 - Current
  • Spearheading operations optimization initiatives while mentoring junior team members and ensuring workflow continuity.
  • Collaborating with Project and Delivery Managers to align internal tools and multilingual service workflows.
  • Leading SOP development, performance reviews, and quality assurance processes across global service lines.
  • Driving strategic reporting by compiling operations data to support leadership decisions.
  • Prepared client quotes on a daily basis by analysing scope & volume.
  • Ensured project execution adhered to internal quality standards and client SLAs.
  • Applied working knowledge of memoQ to assist translation project coordination and delivery.

Senior Executive, Operations & Business Process Management

EZ Works
Gurugram
01.2024 - 12.2024
  • Streamlined workflows, enhancing service delivery by 20% and reducing operational errors by 10%.
  • Led a 4-member operations team and collaborated on proprietary CAT tool development and deployment.
  • Coordinated vendor assignments and supported service procurement for translation projects.
  • Recruited and onboarded language experts from Egypt and Saudi Arabia, expanding organizational capabilities.
  • Trained new hires and partner companies on the use of in-house translation tools and operational protocols.
  • Compiled and analysed entity-wise work volumes and freelancer data for productivity and performance reporting.

Executive, Operations & Business Process Management

EZ Works
Gurugram
01.2023 - 12.2023
  • Coordinated day-to-day operations across 70+ service lines, managing vendor performance and delivery timelines.
  • Handled task allocation, maintained detailed tracking for project status, invoicing, and KPIs.
  • Verified invoice data and ensured accurate billing to maintain client trust and prevent disputes.
  • Processed expert payment data, validated outputs, and coordinated timely pay-outs.
  • Managed communication with clients and vendors, ensuring clear expectations and efficient project execution.

Education

Bachelor of Science - Medical Studies

Chaudhary Ranbir Singh University
Jind, Haryana
07-2022

Skills

  • Operations management
  • Process improvement
  • Service delivery
  • Workflow optimization
  • Vendor management
  • Stakeholder engagement
  • Data analysis
  • Excel and SQL proficiency
  • Power BI and Looker Studio
  • Dashboard creation
  • KPI reporting
  • Team leadership
  • Training and development
  • SOP creation

Certification

  • Google Digital Marketing, Google, 08/01/22
  • Data Analysis Using Microsoft Excel, Coursera, 09/01/22
  • Business Analysis & Process Management, Coursera, 08/01/24

Hobbies and Interests

  • Passionate about traveling and exploring new cultures, enhancing adaptability and global perspective.
  • Enjoy reading fiction, particularly books that inspire personal growth and development.
  • Enthusiastic about learning new technologies and staying updated on industry trends.

Key Projects And Workshops

  • Large-Scale Translation Project Management, 07/01/24, Delivered a translation project exceeding word count limits by 4x, coordinating 15+ experts using CAT tool memoQ., Improved team efficiency through strategic resource allocation, optimizing workflow and productivity., Received positive feedback from the client, enhancing satisfaction and trust in our services.
  • Power BI Dashboard Development, 11/01/23, Developed interactive dashboards to track operational KPIs, providing actionable insights to improve decision-making and streamline processes., Enhanced data visualization techniques, facilitating better communication of insights to stakeholders., Improved reporting efficiency by 30% through automation of data retrieval and visualization processes.

Languages

Hindi
First Language
English
Advanced (C1)
C1

Timeline

Team Lead, Operations & Business Process Management

EZ Works
01.2025 - Current

Senior Executive, Operations & Business Process Management

EZ Works
01.2024 - 12.2024

Executive, Operations & Business Process Management

EZ Works
01.2023 - 12.2023

Bachelor of Science - Medical Studies

Chaudhary Ranbir Singh University
Sunil Kaushik