Neha Tabassum
Software/App/Cloud Tech Support Engineer
Summary
- Collaborated with team to develop and implement extracurricular activities and resources to support business platform.
- Experience in training and mentoring new members of staff.
- Focused on system maintenance and security updates to ensure seamless system and network functions.
- Familiar with Citrix XenApp/XenDesktop and PowerShell automation.
- Good communication and organizational skills.
- Ability to work well in team settings.
- Administered Citrix and provided Windows support. Monitored system operations and generated daily and weekly reports.
- Bringing forth a motivated attitude and the ability to establish strong and productive relationships with team members.
- Earned Citrix certification to enhance and update my professional knowledge.
- Experienced and professional IT Manager with over three years of valuable experience in monitoring project performance to ensure company success.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
17
17
years of post-secondary education
5
5
Certifications
Work History
Process Specialist
Accenture
1 2020 - Current
- Automating daily activities such as platform health checks with mail alerts and generating reports using PowerShell scripting language.
- Familiar working with Citrix components such as Citrix Studio, Delivery controller, store front, PVS.
- Whenever an incident is raised by a user, identified and analyzed system operations to ensure better end-user experience.
- Experienced in providing end support to VDIs and Shared desktop, Pooled VDI and hosted XenApps.
- Enhanced product quality with rigorous testing and adherence to industry standards.
- Install and configuring Citrix Sites and PVS servers
- Managing provisioned 8Disks and managing Server load, Load Balancing and Load evaluators
- Creating web-based portals for platform monitoring
- Performing operations support for various Citrix based VDI/application virtualization projects
- Perform BAU support and monitor stability of VDI environment with size of q600 Physical hosts, jq200 Management servers, 3000 HSDs ) 4500 VDIs &Windows 7,10 ) 2012 R2v to support 24000 users using Citrix virtual Apps ) Desktop and Microsoft technologies
- Daily duties included Level 3 support working with Citrix end users and working with application teams to install improve or deploy updates to their applications installed in Citrix
- Work with security operations to define process and grouping for CrowdStrike sensor upgrades and policy updates for VDIs, HSDs ) Management servers
- End to end VDI performance management and analysis using various monitoring tools
- Platform monitoring and performance management and reporting
- Performed, managed and supporting monthly updates of 6 images in the platform along with business/testers ) change process
- Renewal of SSL certificate on web interface servers and store front servers before expiry.
- Provided technical support during process upgrades or equipment installations, ensuring minimal disruption to operations.
Cloud Engineer
Accenture
08.2023 - Current
- Used metrics to monitor application and infrastructure performance.
- Reduced server downtime by proactively monitoring cloud resources and addressing potential issues before they escalated.
- Familiar working with cloud components such as Nerdio manager, Pagerduty and remote desktop.
- Perform BAU support and monitor stability of AVD environment.
- Platform monitoring and performance management and reporting.
- Identified, analyzed and resolved infrastructure vulnerabilities and application deployment issues.
- Assisted in migration projects from on-premises data centers to cloud environments, ensuring minimal disruption to business operations.
- Enhanced cloud infrastructure efficiency by implementing advanced automation techniques and tools.
- Worked with teams of talented software engineers to define, build and maintain cloud infrastructure.
- Collaborated closely with cross-functional teams during major incident response efforts, ensuring timely resolution of critical issues affecting business operations.
- Optimized system performance for increased scalability and reliability through regular maintenance and updates.
- Conducted regular audits of cloud environments to ensure compliance with industry standards and regulatory requirements.
- Established effective monitoring strategies using advanced analytics tools for real-time visibility into infrastructure performance metrics.
- Performed, managed and supporting monthly updates of 2 images in the platform along with (business/testers ) change process.
- Mentored junior engineers on industry best practices, fostering a culture of knowledge sharing within the team.
- Managed and monitored installed systems for highest level of availability.
Education
10th Standard - SSLC
New Generation School
Bengaluru, India 04.2001 - 05.2013
2nd PUC - PCMB
Vijaya Bifurcated PU College
Bengaluru, India 06.2014 - 05.2015
BE-Bachelor of Engineering - Computer Science Engineer
T John Institute of Technology
Bengaluru, India 08.2015 - 05.2019
Skills
Microsoft Office such as Word, Excel, PowerPoint
Fast Learner
Ability to work Under Pressure
Communication Skills
Ability to work in a Team
Virtualization tools like Hyper-V 2012 R2, Citrix (enDesktop & Virtual Apps)
Desktops and Provisioning Services
Operating Systems such as Windows (XP, 7, 10, Windows 2012, 2008 Server Family)
Technical skills such as Citrix Administration, Citrix (enApp 45, 50, Citrix (enApp/(enDesktop 6x, 7x), Windows administration, PowerShell automations
Ticketing Tools like BMC Remedy
Time management abilities
Placeofbirth
Bengaluru
Personal Information
- Date of Birth: 12/30/97
- Nationality: Indian
Certification
AWS Certified Cloud Practitioner
Internship
Data Science using R programming, IPrimed sponsored by NASSCOM, Bengaluru
Timeline
Cloud Engineer
Accenture
08.2023 - Current
Azure AI Fundamentals
06-2022
Security, Compliance and Identity Fundamentals
06-2022
Citrix Certified Associate - Virtualization
04-2021
Azure Fundamentals
07-2020
AWS Certified Cloud Practitioner
06-2020
BE-Bachelor of Engineering - Computer Science Engineer
T John Institute of Technology
08.2015 - 05.2019
2nd PUC - PCMB
Vijaya Bifurcated PU College
06.2014 - 05.2015
10th Standard - SSLC
New Generation School
04.2001 - 05.2013
Process Specialist
Accenture
1 2020 - Current
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