Reading, Playing cricekt, Travelling
Laxman Giri Goswami
SPS Associate , SP-Support-Seller&Brand
Meerut
Summary
Dynamic customer-focused professional with extensive experience at Amazon in Selling Partner Support, adept at addressing seller and brand inquiries through chat, voice, and email channels. Consistently ranked in the top quartile for performance metrics, earning recognition with an R&R Award for excellence. Proficient in problem-solving and stakeholder collaboration, complemented by strong data reporting skills in MS Excel, Word, and PowerPoint. Committed to delivering exceptional service and driving positive outcomes in fast-paced environments.
Overview
7
7
years of professional experience
Work History
SPS Associate , SP-Support-Seller&Brand
Amazon
07.2024 - Current
- Provide end-to-end support to Amazon sellers and brands across three communication channels: Chat, Voice, and Email, ensuring high-quality and timely resolution of queries.
- Handle complex cases related to account health, listing issues, policy compliance, payments, order management, and performance notifications.
- Act as a bridge between sellers/brands and internal stakeholders to drive faster issue resolution and maintain platform compliance standards.
- Demonstrate strong problem-solving and analytical skills to resolve escalations while maintaining a high Customer Experience (CX) score.
- Consistently ranked in the Top Quartile across performance metrics including Quality, Productivity, and Customer Satisfaction.
- Awarded the R&R (Reward & Recognition) Award for outstanding performance and contribution to team success.
- Worked on internal projects using MS Excel, MS Word, and PowerPoint, including data analysis, performance tracking, and presentations to demonstrate team growth, trend analysis, and process improvements.
- Contributed to continuous improvement initiatives by identifying recurring seller pain points and suggesting process enhancements.
- Maintained adherence to SLAs, compliance standards, and operational benchmarks in a fast-paced environment.
Tutor
Self-employeed
06.2019 - 06.2024
- Provided personalized one-on-one and group tutoring sessions in mathematics and science for class 9 and 10 students.
- Customized lesson plans and study strategies to suit individual learning needs, provided comprehensive assistance with homework, exams, and concept clarification. Monitored progress, fostered a supportive environment, and utilized innovative teaching techniques to enhance learning outcomes.
- Received consistent positive feedback from students and parents, resulting in improved grades and academic performance.
Education
Bachelor of Commerce - Accounting, Finance, Marketing
Meerut College (CCSU)
Meerut07-2019
Intermediate - undefined
Army Public School
Meerut05-2016
High School - undefined
Army Public School
Meerut05-2014
Skills
Leadership skills
Critical thinking
Patience
Professional networking
Customer engagement
Amazon FBA
Competitor analysis
Multitasking
Excellent communication
Time management abilities
Teamwork and collaboration
Accomplishments
- National Cadet Corps (NCC)
- 'C' certificate holder
- Advance Leadership camp
- Secured First position Thal Sainik Camp
Interests
Timeline
SPS Associate , SP-Support-Seller&Brand
Amazon
07.2024 - Current
Tutor
Self-employeed
06.2019 - 06.2024
Intermediate - undefined
Army Public School
High School - undefined
Army Public School
Bachelor of Commerce - Accounting, Finance, Marketing
Meerut College (CCSU)
DECLARATION
I hereby declare that all the information provided above is true to the best of my knowledge and can be supported if necessary.