Anand Pratap Singh

AMAZON.COM

Remote

08.2019 - 08.2024

Conducted product demonstrations and onboarding sessions for 500+ sellers, achieving 30% improvement in platform compliance and product adoption
Analyzed customer needs and provided tailored solutions, resulting in 15% increase in positive customer feedback and improved retention rates
Collaborated with product teams to deliver enhancement feedback based on seller requirements, contributing to 3 major product feature implementations
Managed enterprise accounts by creating custom solutions for high-value sellers, driving revenue growth and long-term partnerships
Developed customer success strategies using data analytics, reducing customer churn and improving platform utilization by 25%
Provided inside sales support by qualifying leads and conducting needs assessment calls with prospects, converting 40% of demonstrations into active subscriptions
Trained customers on advanced platform features through live demonstrations and webinars, increasing product utilization rates
Built strong customer relationships through proactive engagement and strategic account management, maintaining 95% customer satisfaction scores
Worked closely with cross-functional teams including product, engineering, and customer success to resolve customer issues and improve user experience