Passionate about personal development and fostering a culture of continuous learning, I enjoy exploring innovative strategies to enhance seller support and improve their overall experience Enthusiastic about coaching and mentoring, I take pride in helping sellers navigate challenges and achieve their full potential Outside of work, I enjoy reading about leadership, psychology, and customer engagement, experimenting with tools that optimize learning and service delivery, and participating in community-driven educational initiatives Additionally, I stay committed to staying ahead of industry trends through online courses and networking events, ensuring continuous growth in my role
Zoha Fatima
SPS ADVISOR SELLER & BRAND-VAR SR., L3
New Delhi
Summary
Accomplished SPS Advisor and Operations Representative with a proven track record at Amazon Development Centre and Concentrix India. Excelled in enhancing team performance and customer service excellence through innovative solutions and strong vendor relationships. Skilled in Microsoft applications and communication, demonstrating exceptional problem-solving and multitasking abilities. Achieved significant improvements in operational efficiency and productivity.
Overview
4
4
years of professional experience
Work History
SPS Advisor Seller & Brand-VAR Sr., L3
Amazon development Centre
Delhi
05.2022 - Current
- Designed and managed data reports to track team performance and achieve objectives.
- Built strong relationships with vendors to align business strategies and ensure service excellence.
- Identified operational inefficiencies and implemented innovative solutions for improvement.
- Monitored key performance metrics, driving actionable insights to enhance productivity.
- Led customer-focused initiatives to ensure continuous service enhancement
Representative Operations (Amazon FLP Process)
Concentrix India
Gurgaon
05.2021 - 05.2022
- Delivered prompt and professional customer support via chat and email channels.
- Developed comprehensive reports for performance analysis and process optimization.
- Crafted high-quality business documents and communication materials.
Education
Masters - Economics
AMU
Bachelor of Arts - Economics & HRD
Women's College, AMU
12.2020
Intermediate/HSC - Commerce
All Saint's School
12.2016
High School -
All Saint's School
12.2014
Skills
- Strong communication skills
- Customer Services
- Microsoft application proficiency
- Confident and Quick Learner
- Multitasking Abilities
- MS Office- (Excel & Word)
- Team Player & Goal Oriented
- Prioritizing: Customer Expect accurate and timely responses
- Dependable and Responsible
- Problem-Solving
- Decision Making
Accomplishments
- Effectively documented and resolved vendor and seller issues, contributing to the achievement and surpassing of team targets.
- Proactively identified recurring seller concerns and implemented streamlined solutions, improving operational efficiency and seller satisfaction.
- Completed multiple training programme and got upskilled enhancing expertise in seller support systems, policies, and tools.
Technical Expertise
- Diploma in C++ Programming
- Currently pursuing Data Analytics certification (GeeksforGeeks)
Personal Details
New Delhi, India 110025
https://www.linkedin.com/zohafatimarizvi
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Interests
Certification
Amazon Knet :
* CNS EU SPS Privacy: ACDD and DSAR (en)
* Security Education and Awareness: Responsible Use of Generative AI
* Own It! New Quality Audit form - Vendor - EN
Languages
English
Upper intermediate (B2)
Hindi
Advanced (C1)
Urdu
Intermediate (B1)
Timeline
SPS Advisor Seller & Brand-VAR Sr., L3
Amazon development Centre
05.2022 - Current
Representative Operations (Amazon FLP Process)
Concentrix India
05.2021 - 05.2022
Masters - Economics
AMU
Bachelor of Arts - Economics & HRD
Women's College, AMU
Intermediate/HSC - Commerce
All Saint's School
High School -
All Saint's School
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