Amit D Jadhav

Dynamic Sr. Consultant with extensive Atlassian tools expertise at ADP Pvt. Ltd., excelling in Jira and Confluence administration. Proven track record in stakeholder communication and project management, achieving a 60% reduction in deployment SLA through innovative solutions. Proficient in JQL configuration and passionate about enhancing user experiences.

• Certified - Atlassian System Admin (ACP - 500)
• Certified - Atlassian JSD Admin (ACP - 400)
• Certified - AWS Solution Architect Associate
• Fundamental - Sumologic
• Searchmastery - Sumologic
• Training on Red Hat 6.0 & 7.0
• Training on VMware 5.5- Data Center Virtualization
• Training on Blade Logic Tool
• Microsoft Certified Professional- Active Directory 2008

• Employee of the Quarter - April 19 (In Addteq)
• 2 times Employee of the Month (October 18, August 19) (In Addteq)
• Appreciation from Onsite Counterpart as 'New Star on the floor' (In Addteq)
• Received Customer Delight Award (In ADP)
• Appreciation received from Higher Management (In ADP)

Marsh Mclennan Pvt. Ltd., Module Lead, 02/21, 01/22, Understanding the current Atlassian tool process, gathering requirements, investigating potential solutions, analyzing impact, communicating with stakeholders, and implementing solutions., Configuring, managing, and enhancing Jira and Confluence tools, including native functionality as well as researching, testing., Design and implement customizing JIRA projects with various schemas, complex workflows, screen schemes, permission schemes, and notification schemes as per various business requirements., Maintaining the security best-practices for operations in productive environments., L2 Tasks like Automation rules issues triage, Reports and Dashboards, Portfolio related tickets, Update workflows, Custom fields and field configurations, Permissions and notifications., Perform bulk changes and CSV imports based on request., Capture and evangelize tips / best practices for company to make the most effective use of Atlassian tools., Responsible for server administration and upgrades., Responsible for testing, deploying, and administering software upgrades, plug-ins, integrations, and features., Collaboration with Atlassian Customer Team with escalated issues., Configuration of Jira Dashboards & in depth hands on complex JQL., Create and manage custom JQL filters and dashboards as needed.

• Addteq Software India Pvt. Ltd., Sr. Production Support Engineer, 05/18, 02/21, Providing L2 support to Global customers., Resolving implementation, configuration queries related to all Atlassian tools., Maintaining the servers for hosted applications., Troubleshooting the application performance issues and provide the RCA to clients., Creating knowledge base and publish the KB document and discuss with the team for future reference., Performing migration activities to upgrade the stack (h/w resources, OS upgrade)., Raising the pull/push request to modify the configuration files through git/Bitbucket., Applying the critical patches released by Atlassian on regular intervals., Manage user permissions for tools according to the needs of projects and teams., Perform application and system administration tasks, including data backups and scheduled jobs., Basic Knowledge of Postgresql and MySQL databases., Test new versions of the tools and plug-ins to ensure compatibility., Research and utilize industry standard methods and techniques., Maintain JIRA projects, workflows, permissions, and users while working in a JIRA 6.x & 7.x environment., Improve JIRA security. Set access permissions for JIRA projects and Confluence spaces., Work with JIRA filters, reporting, dashboards, workflows, fields, and JIRA administration., Communicate and share knowledge with internal and external contacts at all levels., Opening Bridge calls for blocker issues and providing assistance to resolve the issue, collaborating with other teams and then providing RCA to client.
• ADP Pvt. Ltd., Sr. Member Technical, 02/12, 05/18, OS Provisioning, Linux Administration., Manual Deployment of Windows and Linux OS on Physical and Virtual environment., Coordinating Projects with multiple teams for gathering requirements for Server and working with Data-Center, Network, Finance and Engineering teams to complete tasks., Worked closely with VMWare engineering team to develop VRAPS (VM Rapid Provisioning System using CSV) which helped in mass VM deployment ultimately reducing SLA from 5 days to 2 days., Completed Project for PXE setup in environment for Physical Server Build reducing the SLA from 8 days to 3 days as multiple server were deployed in single job using BSA., Created Post Build tasks in BSA needed after Server Build., Worked with in-house Engineering teams like Network, VMware, Windows and UNIX for providing inputs and validating new jobs in test environment., Good knowledge on Infoblox IPAM for IP and VLAN resource management., Adding server and services as part of build to standard monitoring tools for alerting purpose.
• Capita Offshore India Pvt. Ltd., Sr. Insurance Executive, 08/08, 02/12

• Listening to Music
• Free Style Dancing
• Drawing Cartoons
• Playing basketball

I hereby acknowledge that all the above furnished details are true to the best of my knowledge.

ADP Pvt. Ltd., Sr. Consultant - Jira Admin, 01/22, Present, Understanding the current Atlassian tool process, gathering requirements, investigating potential solutions, analyzing impact, communicating with stakeholders, and implementing solutions., User Management in Crowd, License request to grant the access., Handling Internal/external users queries through JSM., Configuring, managing, and enhancing Jira and Confluence tools, including native functionality as well as researching, testing., Design and implement customizing JIRA projects with various schemas, complex workflows, screen schemes, permission schemes, and notification schemes as per various business requirements., Perform bulk changes and CSV imports based on request., Capture and evangelize tips / best practices for company to make the most effective use of Atlassian tools., Responsible for server administration and upgrades., Responsible for testing, deploying, and administering software upgrades, plug-ins, integrations, and features., Collaboration with Atlassian Customer Team with escalated issues., Configuration of Jira Dashboards & in-depth hands on complex JQL., Create and manage custom JQL filters and dashboards as needed., Hands Experience on plugins: Scriptrunner, Jira Align, Dynamic forms for Jira, Time to SLA, Email to This Issue, Automation for Jira, eazyBI, Tempo plugin, Automated work log.

To work sincerely with diligence and honesty and willing to learn new and relevant things.