Prince Chauhan

• Maintained proper staffing levels to guarantee timely and accurate deliveries.
• Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.
• Design, Plan and managed full project lifecycles, from conception through final completion.
• Supervised operations of 24-hour Strategic Client Services NOC, SOC, PTM and Backup Team.
• Facilitated completion of deliveries and verified documentation.
• Interfaced effectively with key accounts, answering questions and delivering exceptional service.
• Met with business leaders to better understand IT issues that negatively impacted businesses.
• Coordinated among multiple external stakeholders to gain consensus on major project milestones and prioritization goals.
• Advised clients on methods, technologies, process improvements and training that would increase overall business potential.
• Evaluated personnel workloads to support capacity planning, adjusting service call scheduling according to available staff.

Technical Expertise:

• Microsoft Azure Solution and design Architect Expert.
• Azure Hybrid and Migrations Expert.
• Exchange On-Premise 2010, 2013, 2016 and Exchange online expert.
• Exchange Server hybrid deployments with Office 365.
• Enterprise Mobility and Security.
• Windows Server 2008, 2012, 2016, and 2019.
• VMware ESXi 5.0, 6.0, 6.5 and 6.7. and Windows Hyper-V.
• Windows Networking and Firewalls advanced knowledge.
• Microsoft SharePoint, Teams, OneDrive implementation, and deployment expert.

Security:

• Implementing Cloud App Security in Microsoft 365. Microsoft ATP.
• Microsoft Intune. MDM and MAM.
• Protect and govern sensitive data, DLP, encryption. Security and Compliance management.
• Identify and remediate risk management. Due Diligence.
• Protect identities and manage access management. Secure apps and resources across clouds
• Endpoint Detection & Response. Due Diligence.

Project Management:

Design, Plan and managed full project lifecycles, from conception through final completion.

Designed and Implemented 150+ Projects during my tenure.

• Windows Server Migrations
• Azure Migrations.
• Email Migration.
• Applications Migration.
• DB Migration.
• Hybrid Migration.

Client: Microsoft

• Providing Enterprise Support for Office 365, Azure AD, Exchange server 2010 and 2013.
• Extensive troubleshooting support of Microsoft Exchange E-mail environment remotely for customers and also providing best practices to manage Exchange Server in the most optimized manner.
• Migration -all versions of Exchange and hybrid deployments.
• Migration from On-Premise Exchange, G-Suite, Rackspace, GoDaddy, Intermedia to Office 365.
  Collaboration on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues.
• Suggested software and hardware modifications to reduce lag time and improve overall speed.
• Researched and implemented new technologies and methodologies to improve support processes and provide better services to customers.
• Communicated with clients to verify roots and causes of computer problems.
• Connected to computer of client using remote link to install programs and applications.
• Good knowledge of ADFS Azure AD and DirSync.
• Developed and implemented preventive maintenance procedures.
• Design and deploy Active Directory Federation Services.
• Design and deploy Single Sign-On, Pass through, O Auth etc
• Strong knowledge on Server 2008 / 2012 administration and troubleshooting.
• Email Security and Compliance, DMARC, DKIM, Spam filters configuration, eDiscovery, Journaling.

Client: NHS(England)

• Managing day-to-day Service Desk operations.
• Working on Incident Management and Service requests.
• Providing support to in-house applications to end-users.
• Active Directory User Management on Windows Server 2008.
• Proactive maintenance of network and servers.
• Working on escalations and problem management.
• Symantec Backup management and support.
• Processed customer service orders promptly to increase customer satisfaction.
• Offered advice and assistance to customers, paying attention to special needs or wants.

Client: Telstra International

• Implemented, developed and tested installation and update of file servers, print servers and application servers.
• Planned and implemented upgrades to system hardware and software.
• Developed and documented network policies, procedures and standards.
• Resolved issues and escalated problems with knowledgeable support and quality service.
• Maintained flexible schedule and responded to after-hours and weekend emergencies.
• Identified and resolved network congestion issues and bottlenecks.
• Analyzed complex project server issues and worked on large enterprise and business-critical applications.
• Providing support to Hosting Infrastructure and maintaining Infrastructure availability.
• Monitoring system performance, optimization, and maintenance.
• Worked on Monitoring tools like Zenoss, Netcool, and Hobbit.
• Following ITIL procedures, Incident, Change, and Problem Management.
• Hands-on experience on Wintel and MS SQL servers. Worked on Clusters, Web, Database, AD servers.
• Providing the basic troubleshooting on Network issues (Firewall and Switches) and VMware.
• Performing the patching activity on internal and customer servers.
• Creating customer change requests and processing them for CAB review.
• Creating weekly and monthly reports for Process.
• Creating RCA tickets and working with vendors on hardware issues.
  

Client: Apple Inc.

• Managed call flow to respond to technical support needs of customers from US and EMEA
• Troubleshooting on MAC operating system.
• Troubleshooting Apple application on Windows operating system.
• Troubleshooting on MAC applications and Installation.
• Installing MAC applications on Windows computers.
• Upselling Apple products and protection Plans.
• Meeting the targets and goals.
• Achieve operational and customer satisfaction goals.
• Researched and identified solutions to technical problems.