Patendra Kushwah
Gwalior
Summary
MANAGEMENTPROFESSIONAL Network Operations & Management NOC Operations & Fault Management Proficient in running successful method-oriented operations and taking initiatives for business excellence through process improvement, preferably in Telecom industry Location Preference: Gurgaon, Delhi & Noida PROFILESUMMARY CCNA/CCNP Trained Professional offering 5 years of rich & indigenous experience in managing large scale IT management activities encompassing planning, proposal, implementation, troubleshooting & maintenance of networks; strong knowledge of network troubleshooting, monitoring and maintaining remote devices. Expertise in Routing & Switching; configured and troubleshoot routing and switching protocols (MPLS, OSPF, BGP, VLAN, VTP, Ether channel, NAT, PAT, STP, RSTP, HSRP, VRRP, GLBP, LAN/WAN); strong Knowledge of Network protocols. Proficiency in Network/NOC Operations, Fault Management, Technical Support, Desktop Support &Ticketing Systems-Equipment installation and commissioning & telecom infrastructure maintenance Developed excellence in managing the complex network design, configuration, Network troubleshooting deployment, administration, management and troubleshooting complex services. Remotely Troubleshooting on Critical, Major Ticket raised By Vendor through the Service desk i.e. Level 1 & Level 2 Support Team (Monitoring Team alarms, Customer technical issue and rectify the same).
Overview
9
9
years of professional experience
Work History
IT Analyst
Tata Consultancy Services
10.2022 - Current
- Working on Router and switches and observe vulnerability to upgrade to latest version as per Cisco recommended to resolve issues
- Working on internal ticketing tool to resolve user incidents, service requests and implement change request as per requirement
- Working on F5 load balancer
- Create F5 farms, perform SSL Offloading, Farm modification, change load balancing methods on GTM and Re discover and re import configuration on BIGIQ, Upgrade the F5devices & Perform DNS delegation
- Work on INFOBLOX (reserved, reclaim the IP, add VLAN & DHCP range and perform the code upgrade)
- Working on APPVIEX and DIGICERT (Generate SSL certificate, revoke, delete and update certificate attributes.)
- Working on SolarWinds (Monitoring & add the devices and scheduling the Jobs to perform the tasks.)
- Managing and configure Routers and Switches & configure MERAKI (Cisco) Access points
- Working on Cisco Switches, create VLAN, create NOC users, and configure SNMP, TACAS, Take Backup of configuration and upgrade IOS
- Troubleshooting of complex LAN/WAN infrastructure, including routing protocols, BGP, OSPF, ISIS, MPLS and Responsible for monitoring and handling problem related to Router (Cisco, 9000, Series ASR920,903).
- Networking Concepts: -OSI Model, TCP/IP, Operating Systems: - Cisco IOS and Windows, Creation VLAN with our vendors to provide access to them., Access rules, create VPN tunnel between sites, Configure High Availability (HA), create NAT Policy, Packet.
Senior Network Engineer
ACL Digital India Private Limited
12.2021 - 09.2022
- Configuring and troubleshooting of routing protocol like static routing, OSPF, BGP, MPLS-VPN
- To perform changes, Schedule Planned Downtime for Business units and providing them the outage information of service due to hardware replacement or Reboot of Network Devices
- Migration & operational excellence in a live VSAT, CDMA, OSPF, and BGP, MPLS Network
- Designing experience
- Implementing changes & create knowledge database, case studies and provide end to end solution to the Customer within Defined SLA
- Configuration L2 VPN cross connects for customers devices (Cisco, Juniper, and ALCATEL)
- Managing Routing related troubleshooting like ISIS, BGP Managing MPLS Technology related troubleshooting like MP-BGP, VPNL3 and VPNL2
- Good practical knowledge of 7750SR (NE integration, SW upload & upgrade, backups) alarm monitoring and interpretation
- IP/MPLS Routing & MOP, BOQ, PORT MAPPING and Migration on Nokia Devices
- L2VPN, L3VPN, EPIPE, APIPE, CPIPE, QOS, Multicast & Good practical knowledge of 7750 SR (NE integration, SW upload & upgrade, backups) alarm monitoring and interpretation.
Network Engineer
Reliance Jio Infocom Limited
12.2018 - 11.2021
- Configurations and Troubleshooting on Cisco & Juniper Network devices Routers 9000 Series ASR 920,903) & Upgrading IOS images on Cisco Routers and Switches
- Knowledge of IP/MPLS and MPLS based VPNs, Routing protocols switching and migration
- Configuration and troubleshooting skills on Cisco routers
- IOS upgrade and device backup when changed any in network & Implementing LAN & WAN connection using switch & routers
- Troubleshooting of complex LAN/WAN infrastructure, including routing protocols, BGP, OSPF, ISIS, MPLS
- Responsible for monitoring and handling problem related to Router (Cisco, 9000, Series ASR920,903)
- Networking Concepts: -OSI Model, TCP/IP, Operating Systems: - Cisco IOS and Windows, Creation VLAN with vendors to provide access to them
- Remotely Troubleshooting on Critical, Major Ticket raised By Vendor through the Service desk i.e.
- Level 1 Support Team (Monitoring Team alarms, Customer technical issue and rectify the same)
- Managing IPv4 and IPv6 related troubleshooting & Fiber related troubleshooting like low power alarm, high power loss
Quality Engineer
M/S Idea Cellular Ltd
Indore
11.2015 - 11.2018
- Worked towards regular preventive process compliance or doing root cause analysis for network complaints & repair relating to Network for enhancing CSAT scores
- Tracking of network CSAT scores and initiating actions for improvement
- Legal, Finance and Sales & marketing for various official matters
- Assisting on daily, weekly and monthly quality reports for Corporate Office and Circle Business Team
- Assigned operation and maintenance of passive & active infrastructure in designated cluster
- Monitoring 3G KPI & customer complain to prepare the monthly complaint summary to report in corporate and also prepare the customer satisfaction report to report to concern team
- Dg capacity and CPH calculation on site infra condition, Battery bank power calculation with Drain test analysis
- Site Surveys and system design, Infield Support (net meetings, on calls and web conferences), Network uptime management, On call support to field engineer.
Education
Bachelor of Engineering (B.E) - Electronics and Communication Engineering
ITM College Gwalior RGPV University
06.2014
Skills
- Network Operations-
- Alarms Monitoring
- Fault Management
- NOC Operations
- Technical Support
- Remotely Conf& management
- F5 Load balancer
- Ticketing Systems
- Troubleshooting
- Device Configurations
- Routing & Switching
- LAN & WAN-
- TECHNICAL SKILL TECHNICAL SKILLS
- Routing, Switching & F5 Load balancer:
- OSPF: OSPF router types, area types, LSA Types, Network Types, OSPF states, DR, BDR, Redistribution, NSSA, OSPFE1/E2, Virtual Links
- BGP: BGP, BGP States Attributes Traffic control (Inbound, Outbound), IBGP and EBGP loop avoidance Rule, Route Reflector, Cluster List, Cluster ID, Originator ID, RR loop avoidance
- MPLS: LDP, VRF, VRF Import and Export, L2/L3 VPN, MP-BGP, RD and RT, VPNV4Labels, MPLSLayer3VPN
- Switching: VLAN, LAN, VTP, Ether Channel, NAT, PAT, STP, RSTP, HSRP, VRRP, GLBP
- Others:
- Hands on experience of more than 5 years on Network Devices
- Hands on experience on Configuring Servers and basic level system administration
- Strong/IP background and in-depth knowledge of OSI Model
- Hands on experience of Different types Networking Devices Like Routes, Switches, Modem & F5 Load balancer
- Hands on Experience of configuring and managing basic level Voice Networks including Protocols (BGP/OSPF/MPLS)
- Hands on Experience of network tools like XCAL, JCP, LSMR, CCPNOC Tools, GIS etc
Timeline
IT Analyst
Tata Consultancy Services
10.2022 - Current
Senior Network Engineer
ACL Digital India Private Limited
12.2021 - 09.2022
Network Engineer
Reliance Jio Infocom Limited
12.2018 - 11.2021
Quality Engineer
M/S Idea Cellular Ltd
11.2015 - 11.2018
Bachelor of Engineering (B.E) - Electronics and Communication Engineering
ITM College Gwalior RGPV University
Similar Profiles
Vrunda ChindhadeVrunda Chindhade
HR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services LimitedHR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services Limited
Sreya BasuSreya Basu
Procare Analyst at Tata Steel(Tata Consultancy Services)Procare Analyst at Tata Steel(Tata Consultancy Services)
Arun VArun V
Program Manager at Tata consultancy services | Financial Ombudsman ServicesProgram Manager at Tata consultancy services | Financial Ombudsman Services
Naimish AgnihotriNaimish Agnihotri
Assistant Delivery Manager at Tata Consultancy Services, Global Shared ServicesAssistant Delivery Manager at Tata Consultancy Services, Global Shared Services
Aditya ShakyaAditya Shakya
Customer Service Executive at StartekCustomer Service Executive at Startek