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Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.

Results-driven Operations and Fraud Risk Leader with over 15 years of expertise in banking operations, dispute management, and large-scale transformation at Bank of America. Proven track record in leading sizable teams to achieve significant cost efficiencies while developing scalable, risk-controlled operating models. Proficient in fraud lifecycle management, governance frameworks, and automation-led transformation, with strong stakeholder management skills. Extensive experience in Voice and Chat process management, consistently delivering customer-centric outcomes in high-pressure environments.

An adept and amiable HR / Admin executive who is proficient in the various gamut’s of human resources functions with the key focus on utilization of resources and smooth running of the organization.


  Implement and administer employee policies
  Provide high-quality advice and service to management on daily employee relations and performance management issues
  Support the HR department in implementing programs to help improve the employee experience
  Offer proactive recruiting assistance
  Maintain ongoing relationships with employment agencies to ensure the selection of the most qualified candidates
  Identify ways to improve policies and procedures
  Prepare termination and severance letters
  Train and provide support to HR team members


Experienced HR Business Partner with a demonstrated history of driving individual and organizational growth while supporting the achievement of company objectives. With 9 years of comprehensive experience in various HR practices, excel in recruiting, retaining employees, managing plant administration, ensuring legal compliance, handling employees, vendor management, and payroll management. Proficient in automating HR processes and adept at efficiently planning organizational needs. Well-versed in administration department operations and committed to contributing effectively to the success and advancement of the organization.

Rushna Saif

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Assistant Manager of Operations

Co-founder & Director

Vice President Operations at Scanta India Pvt. Ltd

Co- Founder and Operation's Manager

Freelance Assistant

Trainee Advocate

Associate Attorney

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