Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Amit Kumar

Gaya,MAHARASTRA

Summary

French Language Professional with years of experience in Translation, Technical Documentation and Technical Support. Expertise in interpreting and translating written documents and oral communications using either simultaneous or consecutive interpreting methods and creating documents as required for general communications. Demonstrated abilities in cementing healthy relationship with the clients and rendering effective service to the same. Possess ability to express clearly both orally and in writing, including an ability to assimilate information from a variety of sources, analyses information and to recommend alternative courses of actions. Ability to work independently as well as achieve team objectives; holding excellent listening, verbal and written language skills with excellence in accurately translating technical/business related correspondence.

Overview

7
years of professional experience
3
years of post-secondary education

Work History

Satguru Tour and Travels
YAOUNDE

Ticketing Manager
06.2022 - Current

Job overview

  • Effectively led a team of flight ticketing agents, providing them with guidance and support in handling reservations and tickets through GDS.
  • Managed seat reservations and ticket issuance, reissuance, and refunds efficiently through the use of GDS system.
  • Contributed to the sale of various travel services such as hotel accommodations, visa processing, and car rentals alongside ticket bookings.
  • Managed travel requirements for 90 corporate clients, handling ticketing, visa processing, and hotel accommodations via email, chat, call, and in-person interactions in French language.
  • Managed the sale of tickets on a daily basis and ensured precise accounting by reconciling sales with BSP balance.
  • Resolved complex customer complaints and issues, fostering positive relationships and enhancing brand loyalty.
  • Analyzed sales data to forecast trends, adjusting ticket availability and pricing strategies accordingly for optimal results.

iMerit Technology Services Pvt. Ltd.

French Executive - ITES
10.2018 - 04.2022

Job overview

  • Handling all type of software issues of French clients related to desktops, laptops, printers etc.
  • Resolving tickets regarding the issues and assigning it to technicians accordingly
  • Providing office 365 E3, Visio and other software licenses after approval
  • Assigning tickets to global or local IT technicians for hardware issues
  • Understanding subject matter and converting information from one language (source language) into another (target language) - French and vice versa
  • Actively involved in manipulating sentences and ideas to flow with the same coherence as those in source document, keeping in mind the cultural references to explain intended clients.

Altran Technologies India Pvt. Ltd.

Alarm Monitoring Engineer for French Country
10.2017 - 09.2018

Job overview

  • Rendered 24
  • 7support to field engineers regarding BSC & BTS related issues
  • Responsible for Alarm Monitoring of system alarm like 7706, 7767, 7786, 7771, 22202, 22214 of Nokia, Huawei, Ericsson, ZTE alarms, etc
  • Understood from field team for restored sites and filling in UFM tool
  • Offered remote troubleshooting of sites & sectors, if required.

Education

Magadh University
, Gaya

B.Com.
06.2014 - 07.2017

Skills

Galileo GDS

Timeline

Ticketing Manager

Satguru Tour and Travels
06.2022 - Current

French Executive - ITES

iMerit Technology Services Pvt. Ltd.
10.2018 - 04.2022

Alarm Monitoring Engineer for French Country

Altran Technologies India Pvt. Ltd.
10.2017 - 09.2018

Magadh University

B.Com.
06.2014 - 07.2017
Amit Kumar