Kashmira Dileep Thampi
Kottayam
Summary
Dynamic ticketing professional with extensive experience at Santa Moniaca Tours and Travel Ltd, excelling in accuracy and communication. Proven track record in managing high-volume bookings and delivering exceptional customer service. Proficient in Galileo GDS, adept at conflict resolution, and committed to enhancing client satisfaction through effective decision-making.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Ticketing Executive
Santa Monica Tours and Travel Ltd
Ernakulam
12.2024 - Current
- Handling students and corporate clients with airline inquiries for both domestic and international
- Use GDS Galileo as the CRS system.
- Responded promptly to inquiries from customers via email, telephone, or social media channels.
- Processing refunds for cancellations or reservation errors and providing all services related to airline
- Managing hotel reservations, providing excellent customer service, and ensuring a seamless booking experience for guests.
- Answering phone calls, responding to emails, and assisting guests with their reservation needs, including making, modifying, and canceling bookings.
Junior Officer Travel
Balmer Lawrie & Co Ltd
Mumbai
12.2022 - 08.2024
- Company Overview: Public Sector Enterprise.
- Scheduling flights based on customer needs and available flights.
- Communicating with customers to answer questions about tickets, pricing, or flight schedules.
- Collecting payment from customers for airline tickets, including cash and credit card transactions.
- Processing electronic ticketing requests for customers.
- Explaining airport rules and procedures to passengers prior to boarding flights.
- Processing refunds for cancellations or reservation errors
- Processing boarding passes and checking the identification of passengers prior to allowing them to enter the airport terminal.
Management Trainee
Spiceland Holidays Pvt LTd
Ernakulam
11.2021 - 03.2022
- Research various destinations and means of travel regarding prices, customs, weather conditions, reviews, etc.
- Diagnose clients' specifications and wishes, and suggest suitable travel packages or services.
- Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation, etc.
- Collect deposits and balances and handle unforeseen problems and complaints and determine eligibility for money returns
- Create and update electronic records of clients.
Education
IATA Foundation in Travel And Tourism - With GDS
Blue Whale Academy
Andheri, Mumbai01.2023
MBA - Travel and Tourism
Kerala Institute of Tourism and Travel Studies.
Thiruvananthapuram, Kerala04.2021
Bachelor of Tourism Studies - Tourism and Travel Management
Sree Narayana Arts and Science College
Kumarakom, Kottayam04.2019
HSC - Commerce
MGM NSS HSS LAKKATTOOR
Kottayam, Kerala04.2016
SSLC -
Mangalam EMRHSS
Ettumanoor, Kottayam, Kerala01.2014
Skills
- Accuracy
- Communication Skills
- Conflict resolution
- Decision-making quality
- Good Leadership
- Galileo GDS
- Ticketing procedures
- Hardworking
- Interpersonal skills
- Time management
Certification
- Data Entry and Office Automation, 05/01/16
- ASAP APTIS TEST, 05/01/18
- Digital Marketing Course Online, Online
- Online internship From VOIT (Voice Of Indian Tourism), Online
- Yas Island Certification, Online
- Job Training by Speed Wings - Aviation Academy, Kottayam, Online
- Certificate course in Technical Support Executive Non Voice By Quess Corp, Online
Accomplishments
- Attended the International Conference on Global Trends in Tourism Studies in 2019
- Volunteered in Loka Kerala Sabha, 2019.
- Volunteered at the Sabarimala Pilgrimage Conference in 2019
- Represented the sponsorship and programming committee for the College Management Fest
- Represented as College Vice Chairperson at the Student Union of the college in the year 2019-2020. participated in Hindi competitions: essay, debate, story writing, and recitation
Personal Information
- Passport Number: U8042904
- Passport Date Of Issue: 01/01/21
- Passport Place Of Issue: Cochin
- Passport Expiry Date: 12/31/30
Languages
Malayalam
First Language
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2
Marathi
Beginner
A1
Timeline
Ticketing Executive
Santa Monica Tours and Travel Ltd
12.2024 - Current
Junior Officer Travel
Balmer Lawrie & Co Ltd
12.2022 - 08.2024
Management Trainee
Spiceland Holidays Pvt LTd
11.2021 - 03.2022
IATA Foundation in Travel And Tourism - With GDS
Blue Whale Academy
MBA - Travel and Tourism
Kerala Institute of Tourism and Travel Studies.
Bachelor of Tourism Studies - Tourism and Travel Management
Sree Narayana Arts and Science College
HSC - Commerce
MGM NSS HSS LAKKATTOOR
SSLC -
Mangalam EMRHSS
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