Kaushal Singh
New Delhi,DL
Summary
A dedicated and experienced travel professional with expertise in Amadeus, Saber, Galileo, and Salesforce. Seeking to leverage my skills in travel planning, customer service, and client management to enhance customer experiences and contribute to a dynamic and forward-thinking team.
Overview
11
11
years of professional experience
Work History
Ticketing Executive
Affixious india Pvt Ltd
12.2024 - Current
- Provided exceptional customer service by assisting clients in selecting optimal travel options based on their preferences.
- Resolved customer complaints, ensuring timely resolution and maintaining positive relationships.
- Balanced competing priorities under pressure while providing thorough attention to detail in all aspects of the role.
- Improved customer satisfaction by efficiently managing ticketing inquiries and providing accurate information.
Lead Associate Quality
IGT Solutions Pvt. Ltd
, Haryana
01.2022 - 10.2024
- Managed travel arrangements for clients using Amadeus, Saber, and Sales-force systems
- Delivered high-quality customer service, addressing client inquiries and issues promptly
- Ensured adherence to quality standards and effectively handled complex customer requests.
Senior Customer Service Executive
Make My, Trip
, Uttar Pradesh
03.2021 - 12.2021
- Provided exceptional customer service and support, resolving travel-related issues quickly and efficiently
- Assisted clients with booking travel arrangements, offering expert advice on destinations and services
- Collaborated with other teams to ensure a seamless customer experience.
Travel Executive
IGT Solutions Pvt. Ltd
, Haryana
12.2017 - 08.2020
- Coordinated corporate travel bookings and managed itineraries
- Maintained detailed records of client preferences and travel history, ensuring accuracy in future bookings
- Assisted with bookings, changes, and cancellations using various GDS platforms (Amadeus, Saber, and Galileo).
Sr. Inventory Analyst
Mangla Apparels India Pvt. Ltd
05.2015 - 12.2017
- Managed and tracked inventory levels to ensure smooth production processes
- Coordinated with suppliers and internal teams to ensure timely availability of materials
- Conducted regular audits and reports on stock and usage levels, identifying and resolving discrepancies in inventory records
- Billing and Dispatch (ERP & SAP)
Pardeep Kumar & Co
12.2013 - 05.2015
- Managed billing and dispatch operations using ERP and SAP systems
- Ensured accurate invoicing, documentation, and timely delivery of products
- Collaborated with logistics teams to optimize the dispatch process and improve efficiency.
Education
Bachelor of Arts - undefined
Delhi University, School of Open Learning
2016
Higher Secondary (12th Grade) - undefined
CBSE
2012
10th Grade - undefined
CBSE
2010
Skills
- Technical Skills:
- MS Office, MS Excel (Advanced), GDS (Amadeus, Saber, Galileo)
- Sales-force, ERP, SAP
- Customer Service: Exceptional client satisfaction-focused service
- Attention to Detail: Skilled in arranging travel plans and ensuring documentation
- Accuracy
- Problem-Solving: Quick and efficient resolution of travel-related issues
- Communication: Excellent verbal and written communication skills
- Adaptability: Ability to adjust to changing client needs and circumstances
- Organization: Strong time management and multitasking abilities
- Hobbies
- Writing
- Watching reality shows
- Internet surfing
- Declaration
- I hereby declare that the information provided is accurate to the best of my knowledge Any
- Discrepancies will be my responsibility
Interests
Personal Information
, Date of Birth:,
, Gender: Male
Timeline
Ticketing Executive
Affixious india Pvt Ltd
12.2024 - Current
Lead Associate Quality
IGT Solutions Pvt. Ltd
01.2022 - 10.2024
Senior Customer Service Executive
Make My, Trip
03.2021 - 12.2021
Travel Executive
IGT Solutions Pvt. Ltd
12.2017 - 08.2020
Sr. Inventory Analyst
Mangla Apparels India Pvt. Ltd
05.2015 - 12.2017
Pardeep Kumar & Co
12.2013 - 05.2015
Bachelor of Arts - undefined
Delhi University, School of Open Learning
Higher Secondary (12th Grade) - undefined
CBSE
10th Grade - undefined
CBSE
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