Summary
Overview
Work History
Education
Skills
Interests
Disclaimer
Timeline
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SAPNA GUPTA

SAPNA GUPTA

Self-Employed
NEW DELHI

Summary

I Seek challenging opportunities where I can fully use my skills for the success of the organization.

Overview

4
4
years of professional experience

Work History

Ticketing Executive

Wanderon Experience Pvt Ltd
02.2024 - Current
  • As a Ticketing Executive currently, I am working in this organization. My responsibilities are to respond to emails and calls, respectively. I am using a platform, GDS (Galileo), B2B like MMT, Trav Clan, Air IQ, and many more portals. I am issuing tickets, voids, cancellations, refunds, and reissues. I am assisting our travelers with best-in-class personalized support and solving problems with any travel or tech-related help they may require.

Senior Travel Counselor

TELEPERFORMANCE
03.2023 - 07.2023
  • As a Senior Travel Counselor My responsibilities are to check the details in the customer’s Profile and Process the PNRs manually and automatically as per requirements for Air, Hotels, car, Limo, Amtrack on Amadeus and Sabre. The Process name is Carlson Wagonlit Travel (CWT) and I’m working as a File Finisher. I’m also doing cancellation, Refund, Void if in voidable period on GDS Tool.

Process Associate

IGT Solutions Pvt. Ltd
11.2021 - 01.2023
  • AS a Process Associate My responsibilities are to Handle the call and E-mails support to the customer Problem and solving the problems. I was Initiating the Refunds fully and Partially on Amadeus. Having Knowledge of Manual reissuance, Exchange, Voluntary, Involuntary, Manual TST and TSM. Also Aware of Fare Calculations, Fare Elements and Fare Rules.

Education

C.B.S.E

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C.B.S.E

B.A -

IGNOU

Skills

Customer relations

Interests

Listening music, Motivational Video

Disclaimer

I hereby declare that all information furnished above is true to the best of my knowledge and belief.

Timeline

Ticketing Executive

Wanderon Experience Pvt Ltd
02.2024 - Current

Senior Travel Counselor

TELEPERFORMANCE
03.2023 - 07.2023

Process Associate

IGT Solutions Pvt. Ltd
11.2021 - 01.2023

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C.B.S.E

C.B.S.E

B.A -

IGNOU

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