Automobile restoration
Hi, I’m
Vishal Sivaraj
Investigations Specialist
Bengaluru,KA
Summary
Experienced in conducting thorough investigations to uncover critical information, leveraging keen analytical skills and attention to detail to efficiently resolve complex cases. Proven track record of maintaining compliance with regulations. Excels at collaborating effectively with team members.
Overview
7
years of professional experience
3
Certifications
5
Languages
Work History
Amazon Development Center
Investigation Specialist
10.2023 - Current
Job overview
- Acted as the primary interface between Amazon and their stakeholders
- Addressed chronic system issues, provided process improvements, developed internal documentation, and contributed to a team environment, all while adhering to service level agreements
- Reduced organizational risk by identifying potential threats through comprehensive investigative work.
- Served as the first resolution point, diagnosing technical, operational, system and process issues and propose solutions that will remove barriers to enable resolutions
- Streamlined investigative processes, enabling faster case resolutions through improved communication among team members.
- Developed and maintained excellent client relationships by keeping updated on company news and promotions
- Applied analytical skills in reviewing financial records, transactional data, and other documents to identify patterns indicative of fraudulent activity or misconduct.
- Skilled into financial transactions and working with the leadership to drive and audit reports for process improvement.
Amazon Development Center
Selling Partner Support
02.2022 - 09.2023
Job overview
- Collaborated with colleagues and support staff to maximize team efficiency.
- Streamlined internal processes, fostering improved efficiency and productivity within the firm.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
- Developed and implemented strategies to enhance partner relations.
Upworks
FREELANCER
05.2020 - 01.2022
Job overview
- Managed design and planning throughout development process of web-based applications
- Proficiently used open-source packages and source code libraries
- Stayed updated on latest technology trends to apply to projects
- Managed application development projects from start to completion, including planning, design and development
- Worked with colleagues to create teaching materials, manuals and learning environments to support training plans and activities
- Thoroughly assessed client requirements throughout application development, guaranteeing design stayed within customer's specifications, needs and expectations
- Analysed existing programs to determine improvements and enhancements needed for better performance
Amazon Development Center
CUSTOMER SOLUTION ASSOCIATE
08.2018 - 03.2020
Job overview
- Worked as Customer Solutions Associate for India, North America, Europe and Canadian Customers
- Moved into the Last Mile Delivery Support for the North American marketplace and excelled in it
- Had leveled up-to Multidisciplinary support and SME roles in a span of one year
- Digested information from customers and generated and submitted recommendations to stakeholders for decision-making
- Facilitated audits and process reviews to spot performance bottlenecks and drive improvements
- Used analytical tools and technologies to streamline data management, reducing complexity of large data sets
Education
Great LearningChennai
PGP from Data Analysis
04.2001
Rathinam Technical CampusCoimbatore, TN
Bachelors in Engineering from Electronics and Communication
University Overview
- Engineering Graduate from Anna University
- Coursework in Automotive Electronics
Skills
Expertise in Analytical Tools
Certification
Excellence in Project Management by Google
Accomplishments
- Improved rate of reopen reviews by successfully handling customer complaints and implementing monthly staff training.
- Best knowledgeable employee in Last Mile Delivery at Amazon.
Additional Information
Transaction and Risk Management (March 2025-Present)
Working with the warehouse teams in NA and EU space.
Working towards achieving lower damage and disposal rates in the supply chain.
Leadership Escalations (April 2024-March 2025)
Worked for the leadership in handling escalations and providing to be the final point of contact.
Reduced transfer rates from 73% to 65%
Interests
PC building
Generating AI models
Sports Analysis
Timeline
Investigation Specialist
Amazon Development Center
10.2023 - Current
Selling Partner Support
Amazon Development Center
02.2022 - 09.2023
FREELANCER
Upworks
05.2020 - 01.2022
CUSTOMER SOLUTION ASSOCIATE
Amazon Development Center
08.2018 - 03.2020
Great Learning
PGP from Data Analysis
04.2001
Rathinam Technical Campus
Bachelors in Engineering from Electronics and Communication
01.2017
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