Dr Alina Khan
Delhi
Summary
Strategic HR specialist with background in recruitment and workforce planning. Has driven to meet company issues head-on with creative and innovative approach and highly effective at streamlining costs and maximizing company profile in the job market. Strong people skills, Ability to adapt to business needs, maintaining calm approach.Proven success in problem-solving and identifying opportunities.
Overview
7
7
years of professional experience
Work History
Team Leader
IBS Hospitals
09.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Handling the team of Delhi and Bangalore.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Conducted regular audits of existing reports to ensure accuracy, relevance, and compliance with organizational standards.
- Developed and executed training programs that significantly improved team skills and morale.
- Analyzed sales data to identify trends, opportunities, and potential risks in order to inform future strategy adjustments.
Senior Client Relationship Manager
Stunning Dentistry
12.2023 - 08.2024
- Strengthened client relationships by providing personalized service and understanding individual needs.
- Educated patients regarding the dental treatments.
- Managed customer relations on ongoing basis to maximize customer retention.
- Managed to give a revenue of 40 lakhs + in a month individually.
- Serve as the primary point of contact for clients, addressing their needs, concerns, and questions promptly and professionally.
- Provide regular reports on client activity, including performance metrics, sales growth, and service satisfaction.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Assistant Manager - HR
Clove Dental
05.2022 - 12.2023
- Experienced with Doctors and Support Function hiring.
- Experienced with Bulk hiring like call center hiring, C2H.
- Collaborated with college placement cells to streamline the recruitment process and ensure a smooth experience for both candidates and the company.
- Sourced and screened candidates for different roles and worked with hiring managers to coordinate interviews, offers and on boarding.
- Negotiated contracts and managed budget for recruiting expenses.
- Oversaw end-to-end recruitment, providing candidate support and guidance throughout process.
- Handled employee documentation, including contracts, recruitment paperwork and starter packs.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes
- Analyzed recruiting metrics to share reports and Dashboards.
- Taking care of offers on rolling for Pan India through Zinghr.
- Documented participant attendance, engagement and progress.
- Managed complaints with calm, clear communication and problem-solving.
- Organised staff development training based on team gaps and requirements.
- Led the design and delivery of HR induction and training programs for new hires and existing team members.
- Provided support to employees with various HR-related issues and liaised with heads of department to find resolutions.
SME - Digital Leads and Team Leader
Clove Dental
10.2021 - 04.2022
- Supported enterprise and business goals by introducing new product and service offerings
- Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features
- Coaching and training Doctor's on improving their quality.
- Customer Interaction and offering advisors guidance
- Has worked closely with patient care team to provide assistance to the complaint patients.
- Responsible to look after the non voices processes to increase the leads.
- Managed digital leads from various platforms like google, practo and just dials.
- Project planning and development
- Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.
- Defined clear metrics to measure impact and track progress of ongoing and newly launched campaigns.
- Researched market trends and emerging industry innovations to bring fresh ideas to new campaigns.
- Liaised with clients to discuss marketing strategy and campaign performance.
- Collaborated with digital marketing and Field marketing team.
Patient Engagement Manager
Clove Dental
11.2018 - 09.2021
- Communicated with patients to understand medical histories
- Educated patients by explaining the best possible treatment
- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics
- Received appreciation for breaking the record of Highest converter of leads twice.
- Identified procedure or process changes required to improve performance and productivity
- Built strong relationships with customers through positive attitude and attentive response
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Delivered services to customer locations within specific time frames
- Prepared variety of different written communications, reports and documents
- Used coordination and planning skills to achieve results according to schedule
- Analyzed complaint data to identify root causes, trends, issues and regulatory concerns
- Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
Dental Surgeon
Aliya Dental Care
07.2017 - 07.2018
- Reviewed patient health history and performed checkups to assess current issues
- Consulted with patients and analyzed patient data to determine patient needs and treatment goals
- Evaluated patient dental conditions and gave advice on best options for treatment plans based on patient needs and desires
- Provided instruction on brushing, flossing and other aspects of oral health to patients.
- Performed all type of procedures like RCT, pulp capping, scaling, FPD's etc.
Education
PG Diploma in Advance Management - General Management
IMT Ghaziabad
2022
BDS - Dentistry
ITS Dental College
2017
Skills
- Recruitment and hiring
- Communication skills
- On boarding and Induction
- Training employees
- Complaint management
- Employee record management
- Employment contracts
- Employee Engagement
Timeline
Team Leader
IBS Hospitals
09.2024 - Current
Senior Client Relationship Manager
Stunning Dentistry
12.2023 - 08.2024
Assistant Manager - HR
Clove Dental
05.2022 - 12.2023
SME - Digital Leads and Team Leader
Clove Dental
10.2021 - 04.2022
Patient Engagement Manager
Clove Dental
11.2018 - 09.2021
Dental Surgeon
Aliya Dental Care
07.2017 - 07.2018
BDS - Dentistry
ITS Dental College
PG Diploma in Advance Management - General Management
IMT Ghaziabad
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