Microsoft Excel
Harmanjeet Singh
Customer Support Executive
Ludhiana
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Teammate
Taskus
Mohali
01.2022 - Current
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Opened and maintained customer accounts by recording account information.
- Used Company Software to keep records of customer interactions, customer accounts and file documents.
- Handled day-to-day customer contact via phones, faxes and emails.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Communicated professionally with colleagues, freelancers and clients.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Officer- Operations
vfs global pvt. ltd.
Chandigarh
12.2019 - 04.2021
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Used coordination and planning skills to achieve results according to schedule.
- Collaborated with team members to achieve target results.
- Worked with customers to understand needs and provide excellent service.
- Improved operations through consistent hard work and dedication.
- Counted money in drawers at beginning and end of each shift.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
- Maintained computer and physical filing systems.
- Participated in team-building activities to enhance working relationships.
Education
Bachelor of Hospitality And Hotel Management - Customer Service Management
Chandigarh University
Punajb 07.2017 - 07.2020
High School. - Mathematics And Computer Science
Guru Nanak National Collage Doraha.
Doraha, Ludhiana . 04.2014 - 04.2015
Skills
CRM
Complaint resolution
Service standard compliance
Applicant engagement
Customer service professional
Customer service-focused
Care and handling techniques
Software
Interests
Exploring and Learning new things
Timeline
Customer Service Teammate
Taskus
01.2022 - Current
Officer- Operations
vfs global pvt. ltd.
12.2019 - 04.2021
Bachelor of Hospitality And Hotel Management - Customer Service Management
Chandigarh University
07.2017 - 07.2020
High School. - Mathematics And Computer Science
Guru Nanak National Collage Doraha.
04.2014 - 04.2015