Puja Shinde
Pune
Summary
To obtain a challenging and responsible position, where I can enhance my ability and professional skill which would help me to contribute in the growth of an Organization.
Overview
8
8
years of professional experience
11
11
Certificates
1
1
Language
Work History
Relationship officer
Bajaj Finance Ltd
06.2018 - Current
- Daily analysis & reporting of mandate Dispatch, registration and rejection data
- Preparation of MIS reports for Senior Management teams
- Mandate registration status follow up with Bank and TPSL
- Undertake data preparation and follow-ups on the mandate dispatch SFTP movement
- Reconciliation and reporting of mandate registration on daily basis and registration upload in Finn one and Pennant system
- Handling mandate management team at TCS
- Publish various product wise status and FDD MIS
- Publish various Bank wise status and FDD MIS
- Existing Mapping and preparing MIS
- Handling Customer and Bank escalation
- Company : SLK SOFTWARE
IT Associate
BAJAJ HOUSING FINANCE LTD
PUNE
05.2019 - 11.2021
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Promoted efficiency among departments with prompt resolution of system issues.
- Monitored systems in operation and quickly troubleshot errors.
- SOD MANAGEMENT
- User access control creation ,Modification and deletion
Team Member SLK
Department
Pune City
03.2017 - 06.2018
- Handling customers queries/ Escalations
- Making changes in customers account if needed, i.e
- Swapping amount
- Calculating and passing entries relating to bank charges and other required entries
- Coordinating with the payment team for updating the bank break up
- Documentation processing.
- Resolved problems, improved operations and provided exceptional service.
Skills
Business relationship cultivation
Certification
EDUCATIONAL QUALIFICATION
Timeline
IT Associate
BAJAJ HOUSING FINANCE LTD
05.2019 - 11.2021
Relationship officer
Bajaj Finance Ltd
06.2018 - Current
Team Member SLK
Department
03.2017 - 06.2018