YOGESH KUMAR
Faridabad,HR
Summary
Accomplished professional skilled in monitoring and troubleshooting system performance, resolving technical issues, and configuring hardware and software. Experienced in Server Management, Network Support, Firewall Security, Active Directory, Remote Support, Inventory Management, WSUS, and scripting with expert delivery of user support and training. Proven track record of successfully managing diverse IT projects while adhering to best practices and industry standards. Currently excelling as an IT Engineer at Larsen & Toubro, overseeing Application Support, Server Backup Management, and Network Support.
Overview
9
9
years of professional experience
Work History
IT Engineer
Larsen & Toubro
Faridabad, HR
02.2023 - Current
- Spearheading Application Support for PowerDocs & Falcon Internal Application, ensuring seamless Document Management System Operations
- Managing Server Backup for Head Office & Project Sites, guaranteeing data integrity and security
- Overseeing Network Support & Firewall Security for enhanced IT infrastructure protection
- Leading Active Directory & Server Administration, optimizing system performance
- Streamlining Inventory Management processes for All India Locations, ensuring efficient resource allocation
- Providing Remote Support & WSUS Administration, resolving IT issues promptly
- Handling SAP operations including PR, GRN, and SES creation for Critical IT Devices, ensuring smooth IT procurement processes
- Performed preventive maintenance on network system, maintaining average uptime of 100%
- Offered troubleshooting via voice and text chat, maintaining resolution rates of 100%.
IT Associate
TeamLease Services Ltd
Faridabad, HR
04.2022 - 02.2023
- Provided End-User Computing (EUC) Support for daily operations, ensuring uninterrupted workflow
- Installed, repaired, and replaced Hardware and Software equipment as required, maintaining optimal system functionality
- Established IT policies and procedures, promoting adherence to industry best practices within organization
- Installed, configured, and maintained computer systems and network connections
- Identified and resolved network congestion issues and bottlenecks
- Monitored networks and network devices to resolve technical problems quickly
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis, and issue resolution.
Senior Engineer
CMS IT Solutions Pvt. Ltd
Gurgaon, Haryana
08.2016 - 04.2022
- Managed EUC Support for clients for Projects Sites at: Indigo Airlines, RattanIndia Power, Ummeed Housing Finance
- Provided VIP Support, ensuring high-quality service delivery to key clients
- Created user accounts and assigned permissions
- Maintained servers and systems to keep networks fully operational during peak periods
- Configured and tested new software and hardware
- Removed malware, ransomware, and other threats from laptops and desktop systems
- Patched software and installed new versions to eliminate security problems and protect data
- Diagnosed and troubleshot hardware, software, and network issues
- Installed and configured operating systems and applications
- Used ticketing systems to manage and process support actions and requests
- Responded to customer inquiries and provided technical assistance over phone and in person
- Collaborated with vendors to locate replacement components and resolve advanced problems
- Configured hardware, devices, and software to set up workstations for employees
- Configured hardware and granted system permissions to new employees
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios
- Supervised team of Desktop Support to maintain productivity and quality of work.
- Improved project efficiency by streamlining engineering processes and implementing innovative solutions.
EUC Support
Abacus Desk IT Solutions Pvt. Ltd
Faridabad, Haryana
07.2015 - 08.2016
- Administered Web Hosting & Email Hosting operations, ensuring seamless online presence for clients
- Provided Remote Support services, resolving IT issues remotely for enhanced client satisfaction
- Safeguarded sensitive data with rigorous backup strategies and disaster recovery plans
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues
- Installed, configured, tested, and maintained operating systems, application software, and system management tools.
- Supervised team of 15 Web Development to maintain productivity and quality of work.
Education
B. Tech - Electronics and Communications Engineering
AITM College
Palwal, India06.2014
Skills
- Application Support
- Liaison & Coordination
- Cross-functional Coordination
- Team Building & Leadership
- Communication & Collaboration
- Decision-maker & Visionary
- Leadership & Delegation
- Analytical & Problem-solving
- Cloud Computing
- Firewall Security
- WSUS
- Network Security
- Network Troubleshooting
- Server Management
- Problem-solving aptitude
- Quick Learner
- Team Collaboration
- Decision-Making
- Technical Troubleshooting
- Organizational Skills
- IT Asset Management
- IT Vendor Management
- Team building
Website, Portfolio, and Profiles
linkedin.com/in/yogesh-kumar-06894b2bb
Timeline
IT Engineer
Larsen & Toubro
02.2023 - Current
IT Associate
TeamLease Services Ltd
04.2022 - 02.2023
Senior Engineer
CMS IT Solutions Pvt. Ltd
08.2016 - 04.2022
EUC Support
Abacus Desk IT Solutions Pvt. Ltd
07.2015 - 08.2016
B. Tech - Electronics and Communications Engineering
AITM College
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