Rohit Kumar
Manager I, Operations
Kolkata
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
9
9
years of post-secondary education
Work History
Manager I, Operations
Amazon India
Kolkata
12.2021 - Current
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Performed statistical analyses to gather data for operational team needs.
- Identified procedure or process changes required to improve performance and productivity.
Manager, Learning & Development
Amazon India
Kolkata
07.2021 - 12.2021
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Recruited and hired top performers to add talent and value to department.
L&D Trainer
Amazon India
Mumbai
01.2019 - 06.2021
- Contributed in Successful Launch of SJAB (2016) , BOM7 FC (2019) and CCU1 FC (2020)
- Understanding of the boundary of responsibilities between Operations on the floor and Central flow as dictated by Standard Work developed by Central Flow Management
- Reviewing and updating SOP as required
- Delivered MS Excel training under the campaign “Train the Leader” for whole BOM node
- Created training contents of several Critical role training
- Created training plan of AA, PS and PA for new FC launch (BOM7) and trained them all across 4 FCs of node
- Maintained the performance of newly launched building up and maintain not met AA count less than the threshold for the complete ramp up period-BOM7
- Bottom Quartile (4 Quadrant) Report and On Job Coaching mechanism
- Got to handle the ACES role in absence of ACES manager in BOM7
- Launched Skill Matrix tracker for FC Dock
Process Assistant, L&D
Amazon India
Gurgaon
04.2018 - 01.2019
- Launched In-house mobile grading training content and was part of team launching it in DEL4
- Cross trained complete IB and ICQA HC in OB processes before Prime day Peak 2018
- Launched automated ambassador scorecard tool
- Created Skill Index tracker to save time and identify skill level of each AA in FC within seconds
- Reduced time in making reports by introducing automated macro trackers
Process Assistant, Operations
Amazon India
Jaipur
06.2016 - 04.2018
- Achieved and successfully inbounded 20lakhs products during amazon sales season 2017 at SJAB
- Achieved 95% SLA for Inbound support systems (ISS) for various trouble shooting tickets
- Responsible for all inbound operation and inventory control of the warehouse.
- Fully tracking of workflow and achieve daily operation goals
- Understand & executing inbound Shift Planning & Technical Details of FC Systems
- Identifies process gaps and areas for improvement and implement applying the Amazon customer excellence system (ACES) to drive process efficiencies
Assistant Engineer
Subros Ltd.
Noida
01.2014 - 05.2016
- Adhered to timelines to meet quality assurance targets.
- Determined budget, manpower, schedule and material needed to successfully execute projects.
- Provided technical assistance to staff when needed.
- Assisted in development, design and execution of projects.
- Won 2nd best kaizen award in 1st quarter 2014 for reducing customer complaints by poka yoke at final inspection
- Reduced overall rejection ppm of heater line by 34.79% (9582 to 6248 )
- Saved 28339 per month by reducing child part damage of SFA 2 line
- Increased productivity by 12% through quality circle in 2015
- Won Excellence award in NCQC (Chennai chapter) for reducing rejection of heater line
Education
Certification - Operations Management
Indian Institute of Management
Nagpur 09.2021 - 09.2022
B.E - Mechanical Engineering
NITMS
Nagpur 07.2017 - 07.2020
Diploma in Engineering - Mechanical Engineering
Al-Kabir Polytechnic
Jamshedpur 11.2010 - 12.2013
Intermediate - Science
Mrs. K.M.P.M Inter College
Jamshedpur 07.2008 - 09.2010
No Degree - Matriculation
Balichela High School
Jamshedpur 04.2001 -
Skills
Managing operations
Operations leadership
Course development
Process evaluation and enhancement
New hire on-boarding
MS Office
Written Communication
MS Excel
Timeline
Manager I, Operations
Amazon India
12.2021 - Current
Certification - Operations Management
Indian Institute of Management
09.2021 - 09.2022
Manager, Learning & Development
Amazon India
07.2021 - 12.2021
L&D Trainer
Amazon India
01.2019 - 06.2021
Process Assistant, L&D
Amazon India
04.2018 - 01.2019
B.E - Mechanical Engineering
NITMS
07.2017 - 07.2020
Process Assistant, Operations
Amazon India
06.2016 - 04.2018
Assistant Engineer
Subros Ltd.
01.2014 - 05.2016
Diploma in Engineering - Mechanical Engineering
Al-Kabir Polytechnic
11.2010 - 12.2013
Intermediate - Science
Mrs. K.M.P.M Inter College
07.2008 - 09.2010
No Degree - Matriculation
Balichela High School
04.2001 -