Sawant Kumar
Sunlife Global Solutions Pvt Ltd
New Delhi
1
Certificate
4
Years of experience
Operations professional with 3.5 years of experience in global process management and analytics-driven reporting. Strong expertise in Advanced Excel (Pivot Tables, VLOOKUP/XLOOKUP, dashboards), SLA tracking, and MIS reporting. Experienced in US shift operations, stakeholder coordination, and performance optimization. Open to night and rotational shifts.
Work History
Process Associate
2 Years 1 Month- I'm responsible for handling and managing premiums with TAT of 24,48,& 72 hours keeping SLAs in focus.
- I have an excellent record in reconciliation and premium management and have been awarded best performer for several months.
- Also helped the team with CI to improve the process to be more efficient and time-effort saving.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
Junior Process Associate
1 Year- Collaborated with cross-functional teams to ensure accurate reporting and compliance with regulatory standards.
- Supported the development and implementation of process improvements, enhancing overall team productivity.
- Coordinated training sessions for new team members, fostering a culture of knowledge sharing and continuous improvement.
- Developed presentations for stakeholder meetings, effectively communicating project progress and outcomes.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Improved reporting accuracy, implementing new data management system.
- Generated reports detailing findings and recommendations.
- Assisted in the execution of strategic initiatives, contributing to enhanced service delivery across departments.
- Reviewed project metrics regularly to identify areas for enhancement and drive actionable insights.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Facilitated training sessions for new employees, ensuring smooth onboarding process.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Operations Trainee
6 Months- I'm responsible for handling and managing premiums with TAT of 24,48,& 72 hours keeping SLAs in focus.
- I have an excellent record in reconciliation and premium management and have been awarded best performer for several months.
- Also helped the team with CI to improve the process to be more efficient and time-effort saving.
- Acquired with Oasis, Compass, Salesforce etc application.
Education
B.A - Political Science
Skills
Excel Powerpoint
Certification
CI-Premium Admin Team
Languages
English
Interests
Writings
Travelling
Timeline
Process Associate
Sunlife Global Solutions Pvt Ltd
05.2024 - CurrentRead More
Junior Process Associate
Sun Life Global Solutions
05.2023 - 05.2024Read More
Operations Trainee
Allegis Global Solutions (AGS) - Sunlife
11.2022 - 05.2023Read More
Ramanujan College
B.A from Political Science
Read More