VIGNESH. R
BENGALURU
Summary
Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Experienced MIS Executive with a successful 4-year history in planning, creating, and managing secure information systems. Takes a proactive approach to monitor data retention practices and ensure compliance with organizational and regulatory mandates. Oversees the IT operations team and makes critical decisions throughout the computer system lifecycle, from planning and design to development and evaluation. Provides meticulous supervision over management information system training, onboarding, and day-to-day operations with a keen eye for detail.
Overview
5
5
years of professional experience
1
1
Certification
Work History
MIS Executive
BOBCARD LIMITED (CALIBEHR)
08.2023 - Current
- Responsible for planning, coordinating and directing all computer-related activities within an organization
- Helps determine the company's information technology goals and are responsible for implementing computer systems to meet those goals.
- Enhanced decision-making processes for management through timely delivery of accurate and relevant MIS reports.
- Produced tables, pivot reports and charts for use in key decision-making processes.
- Performed thorough data validation procedures to ensure the integrity of information used in decision-making processes.
- Used POWER BI to input, analyze and model data.
- Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 45%'
MIS Executive
Freecharge
05.2023 - 07.2023
- Responsible for planning, coordinating and directing all computer-related activities within organization
- Helps determine company's information technology goals and are responsible for implementing computer systems to meet those goals.
- Enhanced decision-making processes for management through timely delivery of accurate and relevant MIS reports.
- Produced tables, pivot reports and charts for use in key decision-making processes.
- Maintained MIS security and performance levels, dictating organizational policy to maintain threat protection effectiveness.
- Optimized database performance, implementing effective data storage solutions to minimize redundancy.
- Used POWER BI to input, analyze and model data.
MIS Executive
Bounce Infinity
08.2022 - 01.2023
- Responsible for planning, coordinating and directing all computer-related activities within an organization
- Helps in determine the company's information technology goals and are responsible for implementing computer systems to meet those goals.
- Produced tables, pivot reports and charts for use in key decision-making processes.
- Enhanced decision-making processes for management through timely delivery of accurate and relevant MIS reports.
- Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%
- Used Google Looker studio to input, analyze and model data.
Customer Support Specialist
OLA FLEET TECHNOLOGIES (OLA CARS)
03.2022 - 07.2022
- Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled 200 Incoming calls, emails per day from customers and vendors/dealers.
Sales Supervising Manager
V.S.T INDUSTRIES PVT LTD
06.2019 - 02.2022
- Improved customer satisfaction rates by implementing innovative solutions to address client concerns quickly and effectively.
- Delivered measurable results in cost reduction initiatives without sacrificing quality or customer satisfaction levels.
- Implemented robust quality control measures to maintain high standards of service delivery consistently.
- Led cross-functional teams to achieve project goals within budget constraints and tight deadlines.
- Managed approximately 150 team members, 40 dealers per day for completion of sales target.
Education
Bachelor of Science - Computer Application
Dr.B.R.Ambedkar Degree College
Bengaluru, India04-2023
2ND PUC - Commerce
Dr.B.R.Ambedkar P.U College
Bengaluru, India04-2020
D.G.D.I - Design And Integration of Video Games
MAAC - Maya Academy of Advanced Cinematics
Bengaluru, India11-2017
SSLC - 10TH CLASS
D.P.H High School
Bengaluru, India04-2014
Skills
- MS - OFFICE and Google Sheet, Power BI, Looker Studio and Tableau
- Advanced Excel and Dashboard creation
- Performance management and Quality control
- Analytical thinking, Data analytics and KPI tracking
- Teamwork, Problem-solving aptitude and collaboration
- Active listening, Adaptability, Goal setting and flexibility
- Excellent communication, Team building and Organizational skills
- Time management, Task prioritization and Decision-making abilities
Languages
Certification
- [POWER BI DEVELOPER], [OFFICE MASTER] - [1 YEAR]
- [AI OFFICE TOOLS EXPERT], [BE10X] - [1 YEAR]
- [FRAUD DETECTION EXPERT], [AXIS BANK] - [1 MONTH]
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Tamil
Upper intermediate (B2)
Telugu
Intermediate (B1)
Timeline
MIS Executive
BOBCARD LIMITED (CALIBEHR)
08.2023 - Current
MIS Executive
Freecharge
05.2023 - 07.2023
MIS Executive
Bounce Infinity
08.2022 - 01.2023
Customer Support Specialist
OLA FLEET TECHNOLOGIES (OLA CARS)
03.2022 - 07.2022
Sales Supervising Manager
V.S.T INDUSTRIES PVT LTD
06.2019 - 02.2022
- [POWER BI DEVELOPER], [OFFICE MASTER] - [1 YEAR]
- [AI OFFICE TOOLS EXPERT], [BE10X] - [1 YEAR]
- [FRAUD DETECTION EXPERT], [AXIS BANK] - [1 MONTH]
Bachelor of Science - Computer Application
Dr.B.R.Ambedkar Degree College
2ND PUC - Commerce
Dr.B.R.Ambedkar P.U College
D.G.D.I - Design And Integration of Video Games
MAAC - Maya Academy of Advanced Cinematics
SSLC - 10TH CLASS
D.P.H High School
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