Summary
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Education
Skills
Software
Certification
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Prateek Gupta

IAM Specialist
Hyderabad

Summary

Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Dedicated [Industry] professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems and improving customer satisfaction. Motivated [Job Title] of [Number] years which thrives in fast-paced environments. Works independently, with minimal supervision, and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures, Results-oriented Senior Systems Analyst known for finding effective solutions for complex technical issues. Promoting strong work ethic and proven troubleshooting track record. Dynamic and decisive leader with excellent planning and problem-solving abilities. Ready to pursue new professional challenges and career advancement with growing company. Dynamic [Job Title] committed to optimizing systems performance for reduced operational costs and streamlined workflows. Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Simplifies complex topics and processes to make technical interactions less intimidating for average users. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry].

Overview

6
6
years of professional experience
4
4
years of post-secondary education
3
3
Certificates
5
5
Languages

Work History

Senior System Analyst

Solugenix
Hyderabad
11.2019 - Current
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Maintained up-to-date knowledge of product and service changes.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Provided onboarding and guidance to other sales representatives to meet sales goals while growing opportunities for [Type] business.
  • Trained staff on operating procedures and company services.
  • Optimized customer support by establishing collaborative service environment.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Improved overall efficiency [Number]% by anticipating needs and providing outstanding support.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Implemented and developed customer service training processes.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.

Senior System Engineer

Tata Consultancy Services
Hyderabad
08.2015 - 10.2019
  • Spearheaded inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.
  • Oversaw IT activities to maintain operations by maintaining laptops, tablets and PDAs for [Number] users.
  • Developed programs to integrate and update software products and improve system compatibility.
  • Monitored networks and network devices to resolve technical problems quickly.
  • Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support.
  • Implemented, developed and tested installation and update of file servers, print servers and application servers.
  • Performed network security design and integration duties.
  • Analyzed complex project server issues and worked on large enterprise and business-critical applications.
  • Created patches and solutions to fix bugs in existing applications.
  • Provided technical interpretation regarding network, software, configuration and architecture oversight.
  • Planned and implemented [Type] upgrades to system hardware and software.

Education

Bachelor of Engineering - Electrical And Electronics Engineering

Sir M. Visvesvaraya Institute of Technology
Bengaluru
07.2011 - 06.2015

Skills

    Active Directory

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Software

Service Now

Jira

Splunk

Change Auditor

Keeper

Ansible

Airwatch

Certification

Okta Certified Professional

Interests

New Technologies

Chess

Cricket

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Success is a journey not a destination

Timeline

Senior System Analyst

Solugenix
11.2019 - Current

Senior System Engineer

Tata Consultancy Services
08.2015 - 10.2019

Bachelor of Engineering - Electrical And Electronics Engineering

Sir M. Visvesvaraya Institute of Technology
07.2011 - 06.2015
Prateek GuptaIAM Specialist