Subha Sree V
Bengaluru
Summary
Highly driven and motivated IT Hardware Solutions Consultant with exceptional consultative skills and in-depth product knowledge. Possess the ability to effectively assist customers in resolving technical issues. Collaborate closely with pre-sales and support teams to deliver solutions that surpass customer expectations, ensuring successful system rollouts. Strong work ethic and proven track record of building loyal customer relationships. Dedicated to providing the highest level of service and support.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technical Solutions Consultant II
Hewlett Packard Enterprise, HPE Services
11.2023 - Current
- Assessed and resolved complex technical issues on HPE Compute products such as ProLiant/Synergy Servers, C7000 Blade Enclosures, Direct Attach Storage systems, OneView,
- Coordinated with cross-functional teams in 24x7 rotational shifts to ensure resolution of bugs at timely manner
- Analyzed customer feedback, using insights gained to drive continuous improvement in product offerings and support services.
- Provided expert level assistance directly to Customers, Partners, Level-I support engineers, Field Support staffs, Escalation engineers, Pre-sales Team, and Resellers to ensure end to end seamless service delivery
- Identified potential product issues (hardware, firmware, Compute Ops Management and driver related issues), collaborated with the Product Engineering teams and QA teams to develop solutions, thereby contributing to the enhancement of the products
- Assisted customers in troubleshooting product issues and provided timely technical support to meet the SLA.
- Contributed to Knowledge base creation and knowledge base management activities by developing comprehensive documentation for end users, simplifying complex concepts into easily understandable instructions
- Mentored junior support specialists by sharing knowledge and expertise to foster growth within the team.
Product Support Specialist
Hewlett Packard Enterprise
11.2020 - 10.2022
- Provided Expert Assistance to the customers and Level 1 Engineers in troubleshooting Compute Ops Management(Cloud Native Compute Management Software)
- Improved the overall efficiency of the support team by implementing Kaizen techniques and clear communication.
- Facilitated smooth firmware updates for clients by providing clear instructions and proactive assistance throughout the process.
- Served as a liaison between customers, product development teams and internal stakeholders, ensuring all parties were informed of pertinent case updates.
- Optimized workflows by identifying areas for improvement in existing support processes and implementing changes which improved the overall issue resolution time.
Education
MBA - Operations Management
Bharathidasan University
Tiruchi, India05-2025
B.Tech - Electronics And Communications Engineering
Amrita Vishwa Vidyapeetham
Coimbatore, India03-2020
Skills
- Customer support
- Effective communication
- IT infrastructure- Server Installation and Maintenance
- Virtualization technologies-VMware
- API integration- iLO Redfish APIs
- CRM software- Saleforce
- DevOps Tools- JIRA, Humio
- Product knowledge- HPE ProLiant ML/DL/Apollo, Synergy, CrayXD, OneView, HPE GreenLake for Compute Ops Management
Accomplishments
- Professional - Awarded by HPE: FY22 Q2, FY23 Q3, FY23 Q4 Top Performer
- Professional - Awarded by HPE: Chief of GreenLake Support
- Professional - Kaizen: Participated in Kaizen Project to improve Resource Centre TAT
- Showed continuous improvement and reduced the average TAT from 4-6 hrs to 43.5 minutes
- Professional – Trained 8 Engineers on the product Compute Ops Management(SaaS)
Certification
AWS Certified Cloud Practitioner (2020-2023)
Microsoft Certified Azure Fundamentals-AZ900(2023)
Languages: Python (Expert)
Executive Education Certificate: Managing the “Self” in the Organization from IIM A(2022)
Introduction to Project Management from University of Adelaide-Certificate from Edx(2023)
Interests
INTERESTS AND ACTIVITIES
, Carnatic Music: Vocals (Lower Grade Qualified)
Carnatic Music(Vocal)
Lower Grade Qualified
Languages
Tamil
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Telugu
Upper intermediate (B2)
Hindi
Intermediate (B1)
German
Beginner (A1)
Timeline
Technical Solutions Consultant II
Hewlett Packard Enterprise, HPE Services
11.2023 - Current
Product Support Specialist
Hewlett Packard Enterprise
11.2020 - 10.2022
AWS Certified Cloud Practitioner (2020-2023)
Microsoft Certified Azure Fundamentals-AZ900(2023)
Languages: Python (Expert)
Executive Education Certificate: Managing the “Self” in the Organization from IIM A(2022)
Introduction to Project Management from University of Adelaide-Certificate from Edx(2023)
MBA - Operations Management
Bharathidasan University
B.Tech - Electronics And Communications Engineering
Amrita Vishwa Vidyapeetham
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