Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ipsita Chakraborty

Bangalore,KA

Summary

I am a dedicated banking professional with 9 years of diverse experience encompassing branch operations, KYC compliance my focus on customer service, regulatory adherence, and team leadership has consistently contributed to operational improvements and efficiency enhancements. I thrive in fast-paced environments and am committed to delivering exceptional results

Overview

10
10
years of professional experience
1
1
Certification

Work History

Deputy Manager- KYC OPERATIONS

HDFC Bank Ltd
07.2022 - Current
  • Customer and business on boarding, conducting initial and ongoing customer due dilligence(CDD) and Enhanced due dilligence reviews.Preparing and checking kyc questionaries, handling email calls with the clients during outreach process.
  • Reviewing screening performed by analyst in accordance with bank policy and escalating true hits to adverse findings.
  • Completing relevent identification, verification and corruption checks to identify the potential risk.
  • Liasing directly with clients , sales,relationship managers, account officers and kyc team and understand their data requirements, propose the solutions,advocate the team values and obtain their support when required.
  • Ensuring timely proactive escalation and resolution of issues, working closely with regional management.
  • Acting as a KYC knowledge centre to the team and ability to resolve queries pertaining to high risk kyc profiles.
  • Act as a checker for assigned process and ensure the process are completed at agreed sla with good quality.
  • Taking risk based approached decisions in reviewing, risk mitigation standards are met.Collect analyse and verify customer information accoring to kyc/aml guidelines and understanding the potential risk assotied with each customer type.
  • Assesing customer identity documents,company registration certificate complex business structures, benificial ownership, customer source of wealth docs.etc.
  • Reviewing customer transactionand provide insights intocustomer behavior patterns that may indicate risk.
  • Conducting periodic review and analyse changes in customers history and account usage.
  • Maintaining detailed and organised records of customers and maintaining compliance with data privacy regulationsand I ternal data security protocols.
  • Escalating with specified teams after identifying a risk in atransaction and preventing the potential risk of money laundering and thereafter filingSAR.
  • Performed the task within KPI set by Leadership team.
  • Completed certification of AML/KYC of IIBF.
  • Maintained compliance with RBI/NSDL/IT guidelines and internal audit standards.

Deputy Manager – Branch Operations

Axis Bank Ltd
05.2020 - 06.2022
  • Oversaw end-to-end branch operations, teller management, and daily customer service.
  • Promoted to Deputy Manager based on performance and leadership in branch process control.
  • Supervised front-office staff and ensured compliance with internal controls.

Assistant Manager – Customer Service & Teller Operations

Axis Bank Ltd
11.2015 - 05.2020
  • Worked extensively as operations team member from 2016 to 2020 and as operations head handling team for 2 years from 2020 to 2022.
  • Handled all regular transactions including banking transfers, KYC AML, CRM handling customer complaints, customer maintenance, redressal banking documents.
  • Managed daily operations such as closure, report, CASA, fixed deposit, issue of negotiable instruments, and cash transactions.
  • Handled 10 to 15 re-KYC daily for trust, private ltd company, public limited, sole proprietorship, and individual with utmost efficiency, zero FTNR and zero customer complaints.
  • Canvassed many leads of life insurance, mutual funds, home loan, car loan, and third party liability coverage linked with home and car loan.
  • Achieved 3 to 4 contests for issuing good number of life insurance as a teller and earned vouchers and gift hampers.

Education

Bachelor of Commerce - B.Com

Master of Commerce - M.Com

Calcutta University
Kolkata
05.2015

Skills

    Kyc operations , CDD, EDD, corporate KYC authorisation and verification

Certification

AML KYC certification fromIIBF

Timeline

Deputy Manager- KYC OPERATIONS

HDFC Bank Ltd
07.2022 - Current

Deputy Manager – Branch Operations

Axis Bank Ltd
05.2020 - 06.2022

Assistant Manager – Customer Service & Teller Operations

Axis Bank Ltd
11.2015 - 05.2020

Bachelor of Commerce - B.Com

Master of Commerce - M.Com

Calcutta University

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Ipsita Chakraborty