Excel
Richard Vetticad
Operations Associate
Bangalore,Karnataka
Summary
Experienced Operations Associate with extensive knowledge in efficiently setting up and streamlining critical processes to track and boost productivity and revenue metrics.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Sales Operations Associate
BYJU'S The Learning App
Bangalore, Karnataka
2019.09 - Current
- Implemented employee tracking database for sales executives in training, that aided in providing insights on employee attrition
- Established a manager promotion database to forecast manager requirements
- Coordinated with onboarding and sales teams to understand the requirement and streamline the hiring of sales personnel across offices in India
- Planned target areas for sales based on leads generation rate and employee availability, and improved conversion metrics.
- Strategized with Marketing and Analytics teams to create a leads funnel dashboard to estimate cost per order
- Audited sales activities to ensure compliance to ethical code of conduct
Business Development Associate
BYJU'S The Learning App
Kochi, Kerala
2018.07 - 2019.08
- Generated revenue of 50L through sales of the tablet learning programme to end users
- Pioneered sales strategies that proved effective in establishing strong market growth in emerging Tier-2,3 markets
- Liaised between customers, mentoring departments and product departments to reduce bottlenecks in addressing concerns and easing coordination
Education
Bachelor of Technology - Mechanical Engineering
Amal Jyothi College of Engineering
Kanjirapally, Kottayam, Kerala 2013.06 - 2017.05
Skills
Project Management
Public Speaking
Data Management
Strategizing
Software
Python
BigQuery
Tableau
R
LeadSquared CRM
Certification
Google Data Analytics Professional Certificate issued by Coursera
Timeline
Google Data Analytics Professional Certificate issued by Coursera
2022-01
Sales Operations Associate
BYJU'S The Learning App
2019.09 - Current
Business Development Associate
BYJU'S The Learning App
2018.07 - 2019.08
Bachelor of Technology - Mechanical Engineering
Amal Jyothi College of Engineering
2013.06 - 2017.05