Vinit Sharma

• Partner with sales ecosystem supporting teams (Marketing, Solution Architecture, Finance, Product
  Management and Product Marketing)
  
  Help drive business initiatives in support of run-the-business activities.
  
  Proactively identify and redefine processes and systems that improve and scale our business.
  
  Work directly with key sales leaders on critical operational, organizational and strategic projects designed to increase revenue, sales productivity and operational efficiency.
  
  Work with and influence cross-functional teams including Global Sales Solutions, Sales Enablement, Product Marketing, and IT to drive joint workstreams to improve seller productivity.
  

• Developed strategies to improve customer service processes.
• Responded promptly to emails, phone calls, and other forms of communication from customers.
• Developed and implemented customer loyalty programs to increase customer satisfaction.
• Resolved customer complaints in a timely manner.
• Collaborated with other departments to ensure successful implementation of projects.
• Generated reports on customer feedback and identified areas of improvement.
• Cultivated strong relationships with customers by providing personalized attention.
• Identified opportunities for cross-selling products or services.
• Created and managed customer relationship management databases.

Managed day to day operations process concerned to disbursements with NBFC partners.

Conducted thorough and comprehensive validations of quantitative models, including financial, statistical, and predictive models. Work closely with investment teams to identify and document on model limitations, assumptions, and potential issues.

Created MIS reports for the top institutes like Allen, Aakash, and many more.

Handled system and SOP's deviation effeciently ensuring process is running smooth and resolution is provided within TAT.

Introduced and implemented software's in the system which upgraded the business process.

Given inputs to improve the system support process.

Cross coordinates with different team like IT, Collections, Finance, Legal, sales, products and analytics for days to days improvement in business process.

Ensured maintainence of TAT in all operational procedures affecting business and customers.

• Maintained authoritative knowledge on loan cancellation and catered 150 cases per day of loan approval.
• Developed change management protocols to streamline required business process alterations through preemptive training and guidance.
• Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
• Developed production techniques and production processes to meet customer and organizational needs.

• Drove operational improvements in this pilot campaign leading team of 20 members which resulted in savings and improved profit margins of 8 crores in 4 months.
• Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
• Resolved existing problems, improved operations and provided exceptional client support.
• Maintained excellent attendance record, consistently arriving to work on time.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
• Trained and developed new sales team associates in products, selling techniques and company procedures.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Maintained customer satisfaction while handling k 12 segment product returns quickly and professionally.
• Drove team revenue totals by bringing in over one crore per month in sales.

• Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.
• Developed campaigns and specific marketing strategies for clients.
• Researched product's technical specifications and accurately communicated information.
• Logged phone numbers and email addresses to contact customers for follow-ups.
• Assisted with demonstrations for K12 segment to showcase functionality.
• Trained and provided coaching to junior team members.
• Completed in-depth reviews of market conditions and customer preferences for BYJU'S products.
• Mentored and guided executive team during business development decision-making to optimize profitability, marketing strategy and communications planning.
• Continually expanded knowledge of product line.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Conducted market research to determine customer needs and preferences for current and future products.
• Created training materials used by external distributors when introducing new products.
• Analyzed customer feedback to identify areas of improvement in existing products.