Neha Bhanu Sayyad
Miryalaguda
Summary
Dynamic and results-driven Technical Customer Sales Support professional with 4.5+ years of experience across B2B and B2C environments, combining sales, customer success, and technical support. Proven ability to drive revenue growth, build strong client relationships, and ensure high levels of customer satisfaction. Experienced in prospecting, lead qualification, closing, retention strategies, and upselling/cross-selling while managing complex accounts.
Seasoned Sales Operations & MIS Executive with strong expertise in Advanced Excel, CRM, and ERP systems for sales reporting, inventory management, pricing updates, and order processing. A strategic thinker, problem solver, and team player with a continuous learning mindset.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Sales Operations Associate
ASG India Operations Private Limited
Hyderabad
03.2025 - Current
- Managed sales order processing and ensured timely fulfillment of customer requests with high accuracy.
- Supported end-to-end B2B sales operations, coordinating effectively with sales teams, branch offices, logistics, and customers to ensure smooth execution.
- Worked as a Sales Associate, contributing to revenue generation through operational and sales support activities.
- Coordinated with cross-functional teams to streamline sales operations and improve overall efficiency.
- Created and maintained advanced Excel reports including sales performance, slab pricing, inventory status, and branch-wise availability using formulas and pivot tables.
- Prepared PowerPoint presentations for sales decks, internal reviews, and quarterly business updates to support management decision-making.
- Worked extensively on ERP – Stone Profit Systems (SPS) to generate sales and slab reports, update slab pricing, maintain inventory accuracy, and validate stock.
- Created and tracked transfer requests for sample shipments between branches and managed sample logistics, shipping coordination, and tracking.
- Maintained accurate CRM (Microsoft Dynamics) records including lead updates, pipeline tracking, and sales documentation.
- Provided operational and documentation support to sales teams, enabling faster deal execution and improved customer response times.
Process Developer
Genpact India Private Limited
Hyderabad
09.2022 - 03.2025
- Delivered L1/L2 technical sales support for Web Hosting, Domains, DNS, SSL, Email Hosting, WordPress, and server-related issues for global customers while maintaining high service quality and customer satisfaction.
- Supported cross-selling and upselling of hosting plans, domains with privacy, SSL certificates, website security, and marketing solutions based on customer needs.
- Converted technical support interactions into revenue-generating opportunities through consultative selling and solution-based recommendations.
- Managed leads, cases, follow-ups, and conversions using HubSpot CRM and Salesforce CRM, supporting accurate pipeline tracking, reporting, and sales forecasting.
- Diagnosed and resolved website downtime, DNS propagation issues, SSL errors, email configuration problems, and WordPress performance and security issues with strong first-contact resolution.
- Installed, configured, optimized, and maintained WordPress websites, resolving plugin and theme conflicts, improving performance, and strengthening security.
- Performed website migrations, backups, restorations, and server operations using cPanel/WHM, ensuring minimal downtime and data integrity.
- Identified and mitigated security issues including malware alerts, insecure plugins, and SSL misconfigurations, recommending appropriate SSL upgrades, security, and backup solutions.
- Performed outbound prospecting including cold calling, emails, and social outreach to US-based companies, supporting lead generation and pipeline growth.
- Qualified and converted MQLs to SQLs, collaborated with sales and marketing teams, and supported sales forecasting and pipeline management.
- Demonstrated strong customer service, strategic thinking, primary research, competitive analysis, and effective written and verbal communication.
Phone Banking Officer
ICICI Regional Towers
Hyderabad
06.2021 - 09.2022
- Handling and resolving customer complaints and queries over the phone.
- Providing customers with relevant product and service information.
- Cross-selling banking products to existing customers over the phone.
- Supporting bank training efforts to improve staff knowledge.
- Adhering to information security norms and quality process norms.
- Making a customer feel valued by actively listening to customer grievances.
- Going Extra miles to resolve customer issues to ensure customer satisfaction.
- Being willing to work with various teams for on-ground support.
Education
B- Tech - Electronics & Communication engineering
Mahatma Gandhi University
Nalgonda, Telangana09-2020
Intermediate - Science
Sri Gouthami Junior College
Miryalguda, Nalgonda03-2016
Class 10th -
Word And Deed High School
Miryalguda, Nalgonda03-2014
Skills
- Technical customer sales support (B2B & B2C)
- Revenue generation, upselling & cross-selling
- CRM tools: HubSpot CRM, Salesforce CRM, Microsoft Dynamics CRM
- CRM management & pipeline tracking
- Sales order processing
- B2B & B2C sales operations
- Web hosting support (DNS, SSL, Email Hosting)
- Inventory & slab price updates
- Cross-sell & upsell (Hosting, Domains, SSL, Security)
- WordPress support & website management
- Website migrations using cPanel / WHM & Linux hosting
Hobbies
- Cooking
- Gardening
- Travelling
- Listening Music
Languages
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Telugu
Advanced (C1)
C1
Certification
Advanced Ms Excel Certification received from Digi Market Academy(DMA)
Accomplishments
Honored with the RNR Award for Best Performer of the Year for outstanding performance and contributions.
Timeline
Sales Operations Associate
ASG India Operations Private Limited
03.2025 - Current
Process Developer
Genpact India Private Limited
09.2022 - 03.2025
Phone Banking Officer
ICICI Regional Towers
06.2021 - 09.2022
B- Tech - Electronics & Communication engineering
Mahatma Gandhi University
Intermediate - Science
Sri Gouthami Junior College
Class 10th -
Word And Deed High School