Learning a new thought for a day
Kamsani Saikiran
CRM-TEAM LEAD
Hyderabad,TG
Summary
Passionate Team lead with 5years 1 months experience in CUSTOMER RELATIONSHIP MANAGEMENT (CRM) .Excellent reputation for resolving problems and improving customer satisfaction. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. READY TO HELP TEAM ACHIEVE COMPANY GOALS.
Overview
4
4
years of professional experience
6
6
Certificates
3
3
Languages
Work History
Customer Relationship Management -Team Lead
ALIENS SPACE STATION
HYDERABAD, TELEGANA
08.2017 - Current
- EMPLOYMENT HISTORY : AUG 2017-Till date
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Developed and implemented standards for staff to provide consistent service to customers.
- Created customer support strategy to increase customer retention.
- Liaised between customers and organization with particular focus on working with sales department.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Contacted existing and prospective customers by phone or email on consistent basis, which resulted in regularly surpassing sales targets.
- Followed through with client requests to resolve problems.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Communicated professionally with colleagues, freelancers and clients.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Resolved problems, improved operations and provided exceptional service.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Used coordination and planning skills to achieve results according to schedule.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Participated in team-building activities to enhance working relationships.
- Carried out day-day-day duties accurately and efficiently.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- THINKING ON YOUR FEET – when those best-laid plans of conference coordinators go away, the ability to generate solutions quickly can get the gathering back on track.
- Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand .
- Coordinating with Sales , & Service Team
- Increased customer satisfaction by resolving the issues.
- Participated in team-building activities to enhance working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork in SALES .
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Education
SSC
Kerala English Medium High School
KoratlaBoard of Intermediate
Sri Chaitanya Junior College
HydernagarCivil Engineering
B. V. Raju Institute of Technology
NarasapurSkills
MOTIVATION
Certification
Promoted as a TEAM lead in 2021 -Jan
Interests
Interaction with people
Playing chess
Timeline
Customer Relationship Management -Team Lead
ALIENS SPACE STATION
08.2017 - Current
SSC
Kerala English Medium High School
Board of Intermediate
Sri Chaitanya Junior College
Civil Engineering
B. V. Raju Institute of Technology
sports
PLAYING SPORTS INDOOR AND OUTDOOR SPORTS
sports
PLAYING SPORTS INDOOR AND OUTDOOR SPORTS
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