Manikandan V

• Organisation and industry: Vasanth & Co is one of the leading Home appliances Dealer in india with extensive reach in Tamil Nadu' Rural and Urban Territory catering to all TG of the TN Socio-Economic and Cultural populace with more than 110 show rooms across T.N ,Pondy and Karnataka and has the highest market share in major categories.

Key responsibilities :

• Recruitment, Appointment and Training of Customer Relations Tele-Executives and Maintaining the Team performance.
• Setting up Protocols of Operation and Standards of adherence for Customer Care/Service Team from time to time as per the requirements and Targets .
• Devising Training Manuals Processes, Procedures,Methodologies and Guidelines for Day to day functions to be followed by the CRM Team,Supervisors and Executive/Agents.
• Implementing the flow of Operations and Monitoring the functions of various intra-functional teams utilizing the CRM dash boards and Generation of reports.
• Monitoring, soft maintenance and utilization of the Telephony- Mini CRM set-up for the smooth and continuous flow of Tele-calling operations in liaison with the Technical Infrastructure provider.
• Generating, Analyzing and reporting of Daily operations to Management on day to day basis.
  

Organization and industry: Malayala Manorama is one of the leading publishing houses in india with publications in English ,Hindi and Malayalam catering to all the TG of readers of which many of them are having the highest market share in the respective genre.

Key responsibilities

• Appointed/ Expanded Agency-Distributors network in assigned territory Chennai and north Tamil Nadu for ensuring product availability and market development.
• Done major activities for sampling products and develop strategies to find new customers like Institutional visits / mall shows /conducted door to door campaigns etc.
• Attended to customer complaints internal and external on products and services availability.
• Planned and directed Sales canvassers and Merchandisers activities, conducted training programs to the sub-ordinate team members, and evaluated performance time to time and control of sales and service programs.
• Reviewed operational records and reports to project sales and profitability. Devised various Sales Promotion / Trade Incentive Schemes /Display contest etc. and prepared budgets for the same .
• Advised dealers and distributors on policies and operating procedures to ensure functional effectiveness of business.
• Visited agents and distributors to build rapport and motivated them in participating Trade incentive Schemes and expansion of products and services availability in the territory.
• Made proposals, follow ups and generated new business/subscriptions from Institutions.
• Directed back office staff on keeping records of Agents/Distributors' Billing details, Unsold Claims and settlement vouchers etc. from time to time.
• Directed, coordinated, and reviewed activities in retrieving MIS reports for evaluation of Sales Staff/Agents and product performance in assigned Territories.
• Represented company at Book Fairs / Trade Promotion meetings and various other occasions to promote products.
• Prepared and reported Plans, Budgeting and Review of Operations to the higher authorities on monthly basis.

Organization and industry: Humanware Integrated system was a division of Servion Global Solution who were then pioneers in the field of developing and providing Interactive Voice Response System solutions. HISL was offering training programme/courses for aspiring Software Developers and Network engineers.

Key responsibilities

• Attending to Tele-responses to convert into walk ins.
• Devising strategies to locate and prospect the clients,strategies include take part in fairs, conducting seminars to college students etc. .
• Generate Enquiries for the Courses/Programmes through media ads.
• Convert the prospective inquiries in to enrollments.
• Attended to Customer grievances and addressed the operating needs on time.