Bhavna Shetija
Ambernath, Mumbai
Summary
Dynamic professional with extensive experience in account management and customer relationship management at Confederation Of Indian Industry. Proven track record in strategic planning and data analysis, driving customer satisfaction and loyalty. Adept at building relationships and leading teams to achieve business objectives, while implementing effective solutions to enhance service delivery.
Overview
8
8
years of professional experience
Work History
Head -Key Accounts Management &Clinet Relationship
Confedration Of Indian Industry
Kandivali
06.2025 - Current
- Established strategic partnerships with local businesses to enhance career development programs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Developed strategic plans to address client needs and market trends.
- Managed key account relationships to ensure customer satisfaction and loyalty.
- Facilitated regular client meetings to assess service levels and align expectations.
- Coordinated customer appreciation events to reinforce community ties and foster loyalty.
- Resolved customer complaints in a timely manner.
Strategic Account Manager
Monster.com (India) Pvt Ltd
Andheri, Mumbai.
12.2024 - 05.2025
- Developed and implemented strategic account plans for key clients.
- Managed resource allocations in conjunction with project and capability leaders.
- Analyzed customer data to identify areas of improvement in service delivery.
- Implemented strategies to drive growth and profitability of accounts.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Worked with technical account management, sales and product teams to identify and remove obstacles blocking advertiser performance.
- Partnered closely with customer success teams to verify customer satisfaction throughout product lifecycle and drive continued growth with enterprise accounts.
- Identified customer needs by asking questions and advising on best solutions.
- Implemented regional sales plan for assigned territories in conjunction with corporate sales objectives.
- Communicated account status regularly and escalated business concerns to senior leadership team.
Assistant Manager-Key Accounts Management
NISA Industrial Services Pvt Ltd
Andheri, Mumbai.
07.2022 - 12.2024
- Proposed or approved modifications to project plans.
- Communicated regularly with customers to gain insights into their needs.
- Maintained up-to-date knowledge of company products and services.
- Coordinated with other departments to ensure smooth flow of operations.
- Established processes for monitoring customer satisfaction levels.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Monitored employee attendance records, timekeeping, and payroll information.
- Operated register, handled cash and processed credit card transactions.
- Updated accounts with documentation of interactions and current information.
- Conducted reviews and evaluations for cost-reduction opportunities.
Executive- Key Accounts Management
Capital Records Centre Pvt Ltd
Andheri, Mumbai.
11.2021 - 07.2022
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Conducted market research and analysis to identify potential business opportunities.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Prepared staff work schedules and assigned team members to specific duties.
- Created reports summarizing progress against organizational goals and objectives.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Forecasted customer demand to set prices or credit terms for goods or services.
Customer Realtionship Manager
Macron Logi Pvt Ltd
Vashi, Mumbai
06.2018 - 11.2021
- Coordinated with logistics and supply chain teams to ensure timely and accurate product delivery to key accounts.
- Managed the onboarding process for new key accounts, ensuring a smooth transition and immediate value realization.
- Monitored market trends and competitor activity to adjust account strategies accordingly.
- Developed effective communication channels between clients and customers and internal departments.
- Advocated for key account needs and priorities within the organization to ensure they are met in a timely and satisfactory manner.
- Managed account portfolios, keeping detailed records of account activities, transactions, and progress.
- Resolved customer complaints in a timely manner while maintaining positive relationships.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Education
Bachelor of Commerce - Banking And Finance
Swami Vivekanand College Of Arts Science Commerce
Chembur Mumbai 03-2018
Skills
- Account management
- Customer relationship management
- Market research
- Data analysis
- Strategic planning
- Relationship building
- Customer engagement
- Budget management
- Resource allocation
- Customer satisfaction
- Communication skills
- Team collaboration
- Negotiation skills
- Problem solving
- Debt recovery
- Team leadership
- Customer service management
- Time management
- Supervision and leadership
Education and Training
other
References
References available upon request.
Languages
- English
- Hindi
- Marathi
- Sindhi
- Gujarati
Timeline
Head -Key Accounts Management &Clinet Relationship
Confedration Of Indian Industry
06.2025 - Current
Strategic Account Manager
Monster.com (India) Pvt Ltd
12.2024 - 05.2025
Assistant Manager-Key Accounts Management
NISA Industrial Services Pvt Ltd
07.2022 - 12.2024
Executive- Key Accounts Management
Capital Records Centre Pvt Ltd
11.2021 - 07.2022
Customer Realtionship Manager
Macron Logi Pvt Ltd
06.2018 - 11.2021
Bachelor of Commerce - Banking And Finance
Swami Vivekanand College Of Arts Science Commerce