Deeksha Arjala
Jabalpur
Summary
Resourceful Customer Operations Representative known for highly productive and efficient task completion. Specialize in customer relationship management, issue resolution, and process optimization. Excel at communication, teamwork, and adaptability, ensuring seamless operations and positive client experiences, google Sheet updated, cold calling and enhance customer satisfaction and loyalty.
Overview
5
5
years of post-secondary education
Work History
Customer relationship management
deeksha Arjala
Jabalpur
04.2022 - 07.2022
ProSeller | April 2022 - July 2022
Startup specializing in the e-commerce sales of electronic accessories, including AirPods and AirPod cases.
•Google Sheet Management: Updated and maintained customer data to ensure accurate records for sales and customer service teams.
•Customer Engagement: Conducted confirmation calls and solved customer problems, improving customer satisfaction and retention.
•Social Media Communication: Utilized WhatsApp and Instagram to gather customer feedback and insights, directly informing business strategy and product development.
- Managed customer inquiries to provide timely and accurate information.
- Developed strong relationships with clients through effective communication and support.
- Maintained up-to-date records of customer interactions in the CRM system.
- Analyzed customer feedback to identify areas for service improvement and enhancement
Education
MBA - Marketing And Human Resources
Shri Ram College of Management
Jabalpur, Indian 09.2024 - 09.2025
B. Com - Economics
GS College in Jabalpur Is G.S. College of Commerce & Economi
Jabalpur, Indian 09.2021 - 07.2024
DCPA
Rabindranath Tagore University (AISECT)
Jabalpur, Indian 06.2019 - 09.2020
Skills
- Customer relationship management
- Data analysis
- Social media marketing
- Market research
- Communication skills
- Problem solving
- Team collaboration
- Customer relationship management (CRM)
- Developing customer relationships
- Data management
- Customer satisfaction management
- Relationship development skills
- Google Sheet updater
- Active listener
- Empathy
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Telugu
Upper Intermediate (B2)
B2
Timeline
MBA - Marketing And Human Resources
Shri Ram College of Management
09.2024 - 09.2025
Customer relationship management
deeksha Arjala
04.2022 - 07.2022
B. Com - Economics
GS College in Jabalpur Is G.S. College of Commerce & Economi
09.2021 - 07.2024
DCPA
Rabindranath Tagore University (AISECT)
06.2019 - 09.2020