Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Languages
Timeline
Generic

SHUAEB NAGUTHNE

Mumbai

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

5
5
years of professional experience

Work History

Customer Relationship Management

Tata Consultancy Services
12.2023 - Current
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions

Customer Relationship Management

Sutherland Global Services India
10.2021 - 11.2023
  • Researched technical problems reported by customers and provided detailed solutions.

Customer Support specialist

First Source Solutions Comcast
12.2019 - 05.2021
  • Followed up with customers after purchase to ensure satisfaction.

Accounts and Finance Executive (Temporary Contract)

Oblique Business Solution
07.2019 - 11.2019
  • Reviewed invoices for accuracy and completeness of information before processing payments.

Education

Bachelor of commerce -

University of Mumbai
Mumbai
01.2018

Skills

  • Customer Relationship Management
  • Customer Support
  • Customer Accounts Management

Accomplishments

Completed Elementary First Aid training

Completed Fire Fighting training programme.

Languages

English
Advanced
C1

Timeline

Customer Relationship Management

Tata Consultancy Services
12.2023 - Current

Customer Relationship Management

Sutherland Global Services India
10.2021 - 11.2023

Customer Support specialist

First Source Solutions Comcast
12.2019 - 05.2021

Accounts and Finance Executive (Temporary Contract)

Oblique Business Solution
07.2019 - 11.2019

Bachelor of commerce -

University of Mumbai
SHUAEB NAGUTHNE