Baibhav Raj

• Vodafone Ireland Role: Pega Decisioning Consultant[May2024- Current]
  Vodafone Ireland is using MCCM(IBM) platform to run the campaign later they planned to move in Pega segment wise. So they are already running their application for PAYG base using Pega CDH (Infinity 23 version). Now they are planning to move SOHO and SME segment in Pega.
  Responsibilities:
  Worked in migration of SOHO and SME segment from MCCM to Pega.
  Also supported PAYG segment.
  Designed campaign with planner, discussed and help to map the eligibility condition using Pega data models.
  Direct working with business for requirement understanding.
  Implemented agile/scrum methodology and participated in development.
  Developed and tested multiple campaigns for SOHO/SME segment base.
  Supported QA.
  Supported Operation teams during dubbing and fixing issues.

Role: Pega Decisioning Consultant[April 2023 - May 2024]

POC for pegaworld 2023(Use case- Telco)

Responsibilities:

• Involved in requirement understanding.
• Involved in creating offers and treatments.
• Unit testing of offers with strategy and service api.

Sans Marina Bay Resort (Singapore) RFP:

Responsibilities:

• Analyze the business requirements and specifications.
• Sans Marina Bay is a resort which wants to use Pega CDH to present NBA on website to the customers based on their eligibilities.
• Involved in development of offers and treatment.
• Unit tested of developed propositions.

Standard Charted Bank Role: Pega Decisioning Architect

• Involved in enhancement of pricing API response.
• Involved in build team to build action at initial stage.
• Designed LLD and developed credit card actions.
• Designed LLD and developed Onboarding actions.
• Unit testing using data transform, customer profile viewer and data flow.
• Involved in supporting SIT team & UVT team in production.
• Directly collaborated with business in grooming session.
• Moved to ring fence team for further enhancement and creation of new actions assigned by business.
• Involved in multiple actions, treatments creations and strategy customization.

Du Tel Role: Pega Decisioning Consultant[Feb2022- March2023]

Du telecom is a UAE based telecommunication provider wanted to migrate their existing campaign management system to Pega CDH and take the benefit of Pega CDH 8.7v. 

Responsibilities:

• Worked from scratch in this project.
• Involved in various POC's for Proposition Management during Du Tel POC.
• Direct collabrate with business for requirement understanding and capturing.
• Design HLD and LLD of the requirement and got signed off from business.
• Implemented agile/scrum methodology and participated in development.
• Worked as Pega Decisioning Consultant during transition.
• Developed and tested different type of 35+ propositions during development phase.
• Supported QA and performance testing team.
• Supported Operation teams during production go live.

Citi Bank Role: Pega Decisioning Consultant [RFP-Dec2022]

Responsibilities:

• Involved in setup of CDH application 8.7.4v.
• Designed credit card offers which was presented in Inbound Web channel.
• Used arbitration to prioritize proposition.
• Used supression rules to supress the proposition.

Elisa Corporation Role: Pega Decisioning Developer [July2021-Feb2022]

A leading Finnish telecommunication provider with a wide range of services over 2.3 million customer. A differentiated customer experience fosters customer loyalty. For this company, the existing marketing platform did not have synergies across channels for inbound and outbound & Lack of Omnichannel experience, interactive experience for their customers. Manual process for Churn prevention leading tor customer churn. Pega Decisioning helped to move them to a state of the art marketing platform, today they are rolling out carefully crafted hyper personalized offers to delighted customer.

• Developed different types of propositions(data, voice, combo, special offers).
• Delivering over recommendations/offers in inbound channel.
• Effective identification of cross-selling and up-selling opportunities.