Music
Vaibhav Paranjpe
.......................................
101 Arohi Apartment, Nr. Sambhaji Chok, Sainath Nagar, Wadegao Sheri. Pune,Maharashtra
Summary
I am competitive and driven to continuously improve operations & increase customer satisfaction with customized solutions and strong attention to detail. Demonstrated history of success in fast-paced outsourcing environments with demanding targets. 3.9 years of overall experience with excellent adaptability, strong relationship-building skills, and proven team-oriented mentality..
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Executive
Ziff Davis Performance Marketing
Pune, Maharashtra
10.2021 - Current
- Receiving calls from prospects, where we left the Voicemail
- Gather relevant Corporate information. to schedule a follow up call
- Answer any questions related to the product pitched over to them
Training Team Lead
Annova Solutions Pvt. Ltd.
Indore, Madhya Pradesh
02.2020 - 04.2021
- Responsible for conducting training for new joiners
- Manage the OJT batches, when they hit the floor
- Coordinate with Operations to improve strategies to maximize the progress
- Sometimes, due to low bandwidth in operations. We were to provide extended support to the operations floor
Outreach Consultant
Annova Solutions Pvt. Ltd.
Indore, Madhya Pradesh
01.2019 - 01.2020
- Responsible for coordinating with medical facility to retrieve medial records
- Answer provider's query related to retrieval process
- Maintaining good relations with provider's facility for smooth retrieval that may take place in future
Customer Service Representative
Teleperformance
Indore, Madhya Pradesh
02.2018 - 11.2018
- Documented, researched, and resolved customer service issues.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Handled customer inquiries, billing questions, payments, and service requests, related to their packages
- Answered numerous inbound calls each day to handle various concerns, queries and feedback
Customer Service Executive
Intelenet Global Services
Indore, Maharashtra
05.2017 - 11.2017
- Answered phones and resolved customer issues and complaints.
- Enhanced customer satisfaction with fast, knowledgeable service.
- Interacted with customers, promoting excellent service and experiences to generate repeat business.
- Maintained knowledge of products and services to promote, upsell, and cross-sell.
Education
High School - Commerce
Silver Bells High School
Gwalior, Madhya Pradesh 03.2015 - 04.2016
BBA -
Softvision College
Indore, Madhya Pradesh 07.2016 - 09.2020
Skills
Customer service and satisfaction
Team motivation
Complaint investigation
Inbound call management
Quality assurance
Critical thinking
Advanced Ms excel
Google Sites
Interests
Football
Timeline
Executive
Ziff Davis Performance Marketing
10.2021 - Current
Training Team Lead
Annova Solutions Pvt. Ltd.
02.2020 - 04.2021
Outreach Consultant
Annova Solutions Pvt. Ltd.
01.2019 - 01.2020
Customer Service Representative
Teleperformance
02.2018 - 11.2018
Customer Service Executive
Intelenet Global Services
05.2017 - 11.2017
BBA -
Softvision College
07.2016 - 09.2020
High School - Commerce
Silver Bells High School
03.2015 - 04.2016