Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Vaibhav Paranjpe

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101 Arohi Apartment, Nr. Sambhaji Chok, Sainath Nagar, Wadegao Sheri. Pune,Maharashtra

Summary

I am competitive and driven to continuously improve operations & increase customer satisfaction with customized solutions and strong attention to detail. Demonstrated history of success in fast-paced outsourcing environments with demanding targets. 3.9 years of overall experience with excellent adaptability, strong relationship-building skills, and proven team-oriented mentality..

Overview

4
4
years of professional experience
5
5
years of post-secondary education

Work History

Executive

Ziff Davis Performance Marketing
Pune, Maharashtra
10.2021 - Current
  • Receiving calls from prospects, where we left the Voicemail
  • Gather relevant Corporate information. to schedule a follow up call
  • Answer any questions related to the product pitched over to them

Training Team Lead

Annova Solutions Pvt. Ltd.
Indore, Madhya Pradesh
02.2020 - 04.2021
  • Responsible for conducting training for new joiners
  • Manage the OJT batches, when they hit the floor
  • Coordinate with Operations to improve strategies to maximize the progress
  • Sometimes, due to low bandwidth in operations. We were to provide extended support to the operations floor

Outreach Consultant

Annova Solutions Pvt. Ltd.
Indore, Madhya Pradesh
01.2019 - 01.2020
  • Responsible for coordinating with medical facility to retrieve medial records
  • Answer provider's query related to retrieval process
  • Maintaining good relations with provider's facility for smooth retrieval that may take place in future

Customer Service Representative

Teleperformance
Indore, Madhya Pradesh
02.2018 - 11.2018
  • Documented, researched, and resolved customer service issues.
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Handled customer inquiries, billing questions, payments, and service requests, related to their packages
  • Answered numerous inbound calls each day to handle various concerns, queries and feedback

Customer Service Executive

Intelenet Global Services
Indore, Maharashtra
05.2017 - 11.2017
  • Answered phones and resolved customer issues and complaints.
  • Enhanced customer satisfaction with fast, knowledgeable service.
  • Interacted with customers, promoting excellent service and experiences to generate repeat business.
  • Maintained knowledge of products and services to promote, upsell, and cross-sell.

Education

High School - Commerce

Silver Bells High School
Gwalior, Madhya Pradesh
03.2015 - 04.2016

BBA -

Softvision College
Indore, Madhya Pradesh
07.2016 - 09.2020

Skills

Customer service and satisfaction

Team motivation

Complaint investigation

Inbound call management

Quality assurance

Critical thinking

Advanced Ms excel

Google Sites

Interests

Music

Football

Timeline

Executive

Ziff Davis Performance Marketing
10.2021 - Current

Training Team Lead

Annova Solutions Pvt. Ltd.
02.2020 - 04.2021

Outreach Consultant

Annova Solutions Pvt. Ltd.
01.2019 - 01.2020

Customer Service Representative

Teleperformance
02.2018 - 11.2018

Customer Service Executive

Intelenet Global Services
05.2017 - 11.2017

BBA -

Softvision College
07.2016 - 09.2020

High School - Commerce

Silver Bells High School
03.2015 - 04.2016
Vaibhav Paranjpe.......................................