Mohit Makwana
Mumbai
Summary
- Dedicated sales professional with 3 years experience at Kalki Fashion, specializing in guiding customers through product selection, resolving order-related queries, and providing personalized support via website chat, calls, and emails.
- Resourceful Sales Executive with 3+ years of experience working in ecommerce industry. Hardworking professional leader skilled in Hardware and Software. Good Communication Skills in Handling Customers queries.
- Expert in IT skills and better in Handling Hardware and Software issues.
- 5+ years of Experience in Customer Support Voice and Chat in Technical and ISP process.
Overview
14
14
years of professional experience
Work History
Pre Sales Executive
KALKI FASHION
Mumbai
10.2021 - Current
- Assisted customers in selecting the right products through website chat, calls, and emails, ensuring a smooth and personalized shopping experience.
- Provided accurate and timely information regarding customer orders, resolving queries efficiently.
- Guided customers on measurements and directed them to specialized teams when needed.
- Developed and nurtured potential leads, leading to high conversion rates and contributing to sales growth.
- Enhanced brand awareness by directing customers to the website and executing marketing and advertising initiatives via email and chat.
E-COMMERCE SALES EXECUTIVE
Sutherland Global Services PVT LTD
Mumbai
02.2018 - 10.2021
- Assist customers in getting right products from the sears.com Ecommerce website
- Promoting and Marketing products such as Appliances, Furniture, Automobiles, Electronic equipments
- Outperformed as the top performer more than 5 times in the Process
- Assisted customers with placing orders from the website by generating Affiliate Links
- Generated Sales Leads
Technical Support Professional
Sutherland Global Services PVT LTD
Mumbai
06.2014 - 01.2018
- Handled all hardware and software related queries for Dell Laptops and Desktops over the phone
- Assigned technician to customer's location in US and India to fix the laptops and desktops
- Better trained in assembling a computer
- Did up-sell for Software and Hardware accessories and sold extended warranties
- Handled queries for out of warranty customers
Consultant with Hughes Internet Service Provider
Sutherland Global Services PVT LTD
Mumbai
10.2011 - 06.2014
- Handled all ISP queries related to Signal issues, Router issues and Modem issues over the phone
Support Professional
Stream Global Services PVT LTD
Mumbai
11.2010 - 06.2011
- Handled all hardware and software related queries for HP Laptops and Desktops over the phone
- Assigned technician to customer's location in US and Canada to fix the Laptop and Desktop
- Did up-sell for Software and Hardware accessories and sold extended warranties
- Handled queries for out of warranty customers
Education
Bachelor of Management Studies - Special Studies in Marketing, Operations research, Retail management, Business ethics & CSR
Mumbai University
01.2012
Skills
- Customer Service Satisfaction
- E-commerce Operations
- Clear Communication Skills
- Microsoft Excel
- Flexible and Adaptable
- Client Relationships
- International Sales
- Continuous Improvement
Personal Information
Date of Birth: 04/23/91
Timeline
Pre Sales Executive
KALKI FASHION
10.2021 - Current
E-COMMERCE SALES EXECUTIVE
Sutherland Global Services PVT LTD
02.2018 - 10.2021
Technical Support Professional
Sutherland Global Services PVT LTD
06.2014 - 01.2018
Consultant with Hughes Internet Service Provider
Sutherland Global Services PVT LTD
10.2011 - 06.2014
Support Professional
Stream Global Services PVT LTD
11.2010 - 06.2011
Bachelor of Management Studies - Special Studies in Marketing, Operations research, Retail management, Business ethics & CSR
Mumbai University
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