Travelling, Fish Keeping
Mejo Jacob
IT Project Manager
Pune,MH
Summary
Resourceful Project Manager with 5+ years of expertise in customer service, organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget and financial management.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
5
5
Certifications
3
3
Languages
Work History
Project Manager III
Sungard Availability Services
Pune, Maharashtra
01.2016 - Current
- Commission customer Data Center setups, Cloud, and infrastructure deployment, Manage cloud and DC migrations, Cloud & Recovery Services (Zerto / Carbonite), and server commissioning
- Handle decommission projects for customers
- Chairing and presenting status to Working Groups, Steering Committee, and Senior Management
- Partnering with the Program stakeholders to define and agree on program strategy and drive implementation of solutions
- Managing budgets and actual, including resource plans and ensuring milestones are tracked
- Planning & coordinating all project activities (e.g., UAT, go-live strategy, training, migration, physical infrastructure, etc.) to lead the transition to BAU
- Lead a team with functional and line management responsibilities.
- Guiding and directing the team members to keep the projects on track. Sense the risks and issues to mitigate them upfront
- Ensuring any risks, issues, or assumptions against benefits are outlined
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
IT Analyst
Allscripts India Pvt Limited
Pune, Maharashtra
08.2011 - 12.2015
- Working on Windows 7 system and troubleshooting office productivity tools like Word, Excel, PowerPoint, Outlook and IE7/8 in configuration and support issues Using CA service desk tool and remote support tools (RDP, GTA, PCAnywhere and LogMeIn) Managing Active Directory environment (Password reset, User profile changes, Apps/Patch distribution WSUS, SMS etc.) Creating mailboxes and DLs on exchange server.
- Supporting enterprise applications like Oracle EBS, Clarity, SABA learning center, Client Connect, Salesforce etc.
- Working on VPN client-side configurations.
- Worked on MS networking setup and configuration for PCs (DHCP, DNS, IP config).
- Configuring Lync and exchange clients on mobile devices.
- Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.
- Creating Knowledge Base articles for new reported issues.
Subject Matter Expert
Mphasis An HP Company
Pune, Maharashtra
10.2008 - 08.2011
- Worked as a Subject Matter Expert giving technical assistance to our client over Enterprise application and Citrix.
- Coordination with the new agents on the floor on updates given by the client.
- Identifying training needs of the team and escalating the same to the trainer.
- Demonstrating knowledge of the organization's expectations, e.g. internal standards or Service Level Agreements.
- Delegating appropriate tasks in an effective manner.
- Presenting a positive impression of post-call monitoring, coaching, or counseling session.
- Ensuring complaints/concerns are resolved or escalated in a timely manner.
- Contact and foster client relationships manage team performance and progress.
- Provided customer and network administration services such as passwords, electronic mail accounts, and troubleshooting.
Customer Service Advisor
3 Global Services
Pune, Maharashtra
11.2007 - 07.2008
- Worked with the TSI (Technical support India) team proving mobile handset and broadband support.
- Troubleshoot and assist UK bases customers for 3 with the handset and broadband issues assisting them with features and issues.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Resolved concerns with products or services to help with retention and drive sales.
Education
B. Com Graduate - Commerce
Swami Ramanand Teerth Marathwada University
Maharashtra 06.2005 - 03.2008
H.S.C - Science
Vidya Bhavan Jr. College
Maharashtra 06.2003 - 02.2005
S.S.L.C -
Alphonsa High School
Maharashtra 02.2002 - 02.2003
Post Graduate Diploma in Project Management - Project Management
Symbiosis Centre For Distance Learning (SCDL)
Maharashtra 07.2020 - Current
Skills
On time project delivery
Project development and life cycle
Project scope
Project plan development
Project reporting
Multiple project coordination
Certification
ITIL® Foundation Certificate in IT Service Management
Interests
Timeline
Post Graduate Diploma in Project Management - Project Management
Symbiosis Centre For Distance Learning (SCDL)
07.2020 - Current
PRINCE2 Agile® Practitioner Certificate in Agile Project Management
01-2019
PRINCE2 Agile® Foundation Certificate in Agile Project Management
01-2019
Lean Six Sigma Green Belt (ICGB)
11-2018
ITIL® Intermediate Certificate in IT Service Operation
01-2018
Project Manager III
Sungard Availability Services
01.2016 - Current
ITIL® Foundation Certificate in IT Service Management
08-2011
IT Analyst
Allscripts India Pvt Limited
08.2011 - 12.2015
Subject Matter Expert
Mphasis An HP Company
10.2008 - 08.2011
Customer Service Advisor
3 Global Services
11.2007 - 07.2008
B. Com Graduate - Commerce
Swami Ramanand Teerth Marathwada University
06.2005 - 03.2008
H.S.C - Science
Vidya Bhavan Jr. College
06.2003 - 02.2005
S.S.L.C -
Alphonsa High School
02.2002 - 02.2003