Rahul Kalra
Gurugram
Summary
I am a seasoned professional with 19 years of diverse experience in Social Media Governance, Customer Support, Sales, Supply Chain, and Procurement. Proven expertise in ensuring compliance, driving operational excellence, and safeguarding brand reputation across global markets. Adept at leading teams, mitigating risks, and delivering strategic insights to support business growth.
Overview
18
18
years of professional experience
Work History
Senior Executive - Social Listening Hub
Amway Global Services India
05.2022 - Current
- Reviewed social media platforms across Asian markets (India, China, Malaysia, Hong Kong, Singapore, and Taiwan) to ensure company rules and Guidelines.
- Ensured alignment with organizational policies, regulatory requirements, and brand standards across all monitored content.
- Identified and highlighted emerging market trends and violations after new product launches, delivering key insights to support strategic decision-making across multiple markets.
- Conducted training sessions for Amway Business Owners (ABOs) on Digital Communication Standards (DCS) to promote compliant digital practices.
- Reviewed and validated AI-generated social media content for compliance with Amway DCS and QAS.
- Coordinated closely with affiliate markets to address and remediate non-compliant content, customer grievances, and policy breaches in a timely manner.
- Prepared detailed reports highlighting anomalies and compliance risks to support effective risk mitigation and regulatory adherence.
Executive - Business Support Material Coordinator - Regional Office
Amway India Private Limited, India
06.2016 - 02.2022
- Audited live meetings conducted by Amway Business Owners to ensure compliance with company policies and business promotion guidelines.
- Reviewed and validated Business Support Materials (BSMs) prior to publication to ensure compliance and accuracy.
- Developed and delivered detailed compliance reports, enabling proactive risk identification and mitigation.
- Managed associate teams across North India, delivering training, guidance, and support to drive performance improvement.
Officer - Distributor Customer Support, Regional Office
Amway India Private Limited, India
07.2015 - 06.2016
- Resolved distributor queries and escalations through walk-ins and email correspondence, ensuring timely and effective resolution.
- Supported product launches through planning and collaboration.
- Ensured compliance with refund policies and maintained records.
Senior Executive, Customer Service
Cognizant Technologies
09.2014 - 07.2015
- Was working under Customer Service with the Project- Google My Business
- Managed customer calls and emails across the EMEA region.
- Ensured service delivery within defined TAT & SLAs.
- Resolved ad-related complaints and queries.
- Monitored business ads to ensure compliance with Google policies and enforced account deactivation for violations.
- Helping the customer to make legitimate business pages on Google Maps.
Sample Officer, Procurement Specialist
Microsoft (Randstad)
08.2013 - 04.2014
- Raising a Purchase order for sourcing Microsoft products such as Software, Nokia Phones, and laptops. Devices and Xbox Games for the pan-India Microsoft division.
- Negotiated vendor quotations for cost-effective procurement.
- Build and leverage external relationships to meet cost-effective procurement objectives.
- Responsible for store management and material dispatch (Inward & Outward). Verifying documents at the time of inward and outward movement of material.
Sr. Project Associate
Accenture
03.2010 - 08.2012
- Worked in Supply Chain & Procurement at Philips Healthcare
- Responding to e-mails, calls, chats, and IMs, and providing spare part supply chain management solutions to B2B clients of Asia Pacific, Europe Middle East, and North America.
- Converting requisitions to purchase orders after appropriate rate comparison and negotiations.
- Coordinated with different departments & ensure timely deliveries as per business requirements.
- Arrangement of logistic parts with various carrier service providers (FedEx, DHL, UPS, TNT) to ensure the timely delivery of medical equipment to end-user hospitals situated around the globe.
- Assist customers wishing to place or amend orders within the agreed cut-off times & accurately process orders using the checks in place.
- During training, I supervised new joiners in terms of coordination, quality checks for email writing, and motivated them to achieve targets.
- Creation of orders on SAP B2B clients of Asia Pacific, Europe Middle East, and North America.
Customer Service Executive
ADFC (Subsidiary of HDFC Bank)
03.2008 - 02.2010
- Provide effective and timely resolution of a range of customer inquiries to ensure delivery excellence. Managing all customer-related queries and sales, resolving client issues relating to credit cards, and Loans
- Responsible for selling various card products such as add-on cards, BT, loans on the phone, and insurance with adherence to all the quality parameters, by both inbound and outbound
- Organized and responsible for the assigned task under minimal supervision & achieved the monthly targets before the stipulated period.
- Worked with Info Edge India Pvt. Ltd. in Executive Sales, Noida, Oct 2006- March 2008
Education
PG Diploma - Operations Management
Narsee Monjee Institute of Management Studies
01-2020
Bachelor of Arts - undefined
University of Delhi
01-2009
Higher Secondary (Arts) - undefined
CBSE Board
Delhi01-2004
Skills
Social Media compliance
Team leadership
Market Trend analysis
Disclaimer
Date: (RAHUL KALRA)
Timeline
Senior Executive - Social Listening Hub
Amway Global Services India
05.2022 - Current
Executive - Business Support Material Coordinator - Regional Office
Amway India Private Limited, India
06.2016 - 02.2022
Officer - Distributor Customer Support, Regional Office
Amway India Private Limited, India
07.2015 - 06.2016
Senior Executive, Customer Service
Cognizant Technologies
09.2014 - 07.2015
Sample Officer, Procurement Specialist
Microsoft (Randstad)
08.2013 - 04.2014
Sr. Project Associate
Accenture
03.2010 - 08.2012
Customer Service Executive
ADFC (Subsidiary of HDFC Bank)
03.2008 - 02.2010
Higher Secondary (Arts) - undefined
CBSE Board
Bachelor of Arts - undefined
University of Delhi
PG Diploma - Operations Management
Narsee Monjee Institute of Management Studies