Akash Pawar
Navi Mumbai
Summary
Detail-oriented and insights-driven Social Listening Specialist with over 3 years of experience in Online Reputation Management and real-time social media monitoring. Proficient in identifying trends, analyzing sentiment, and presenting data-driven insights using tools like Meltwater, Sprinklr, and Locobuzz. Skilled in translating social chatter into actionable recommendations that enhance brand reputation and guide strategic decisions. Proven expertise in crisis management, stakeholder reporting, and delivering visually compelling presentations.
Overview
4
4
years of professional experience
Work History
Senior Social Listening Executive
Reliance Jio Infocomm Limited
Ghansoli
11.2022 - Current
- Analyzed brand-related conversations across platforms (Twitter, Instagram, Facebook, LinkedIn, YouTube) for Reliance Jio and the RIL Group.
- Identified emerging trends and influencer activity while conducting real-time sentiment analysis.
- Created comprehensive daily/weekly/monthly reports with actionable insights for leadership.
- Managed escalation workflows and proactively mitigated reputational risks.
- Delivered presentations to stakeholders on sentiment shifts, crisis scenarios, and customer concerns.
ORM Executive
Locobuzz Solutions Pvt Ltd
Andheri
03.2022 - 11.2022
- Leveraged Locobuzz and Meltwater to monitor digital chatter and brand sentiment.
- Provided analytics-based recommendations to improve client brand perception.
- Supported community management and redressal through timely, context-aware responses.
- Helped in generating dashboards and reports used by brand managers and marketing teams.
Social Media Executive
Josh Talks
Gurugram
07.2021 - 02.2022
- Developed multilingual content strategies to drive engagement on platforms like Instagram and Facebook.
- Identified audience trends and optimized content calendars to improve user interaction.
- Promoted podcasts and video content to target demographics using social insights.
Education
B.com - Accounting & Finance
Pillai College of Arts, Commerce & Science
HSC -
Bharati Vidyapeeth
SSC -
Shiravane Vidyalaya
Skills
- Social Listening & Monitoring (Meltwater, Sprinklr, Locobuzz)
- Sentiment & Tone Analysis
- Trend Identification & Influencer Tracking
- Actionable Insight Reporting
- Visual Data Presentation (Excel, Dashboards)
- Crisis Communication & Escalation Handling
- Brand Perception & ORM Strategy
- Cross-functional Coordination
Accomplishments
- Rapid promotion and commendation from senior management for proactive ORM strategies and crisis management.
- Successfully minimized reputational risks by identifying and countering misinformation campaigns in real-time.
Passions
- Theatre
- Poetry
Languages
Marathi
First Language
English
Proficient
C2
Hindi
Proficient
C2
Timeline
Senior Social Listening Executive
Reliance Jio Infocomm Limited
11.2022 - Current
ORM Executive
Locobuzz Solutions Pvt Ltd
03.2022 - 11.2022
Social Media Executive
Josh Talks
07.2021 - 02.2022
B.com - Accounting & Finance
Pillai College of Arts, Commerce & Science
HSC -
Bharati Vidyapeeth
SSC -
Shiravane Vidyalaya
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