Summary
Work History
Education
Skills
Timeline
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Gaurav Wadhwa

Gaurav Wadhwa

Chat Executive
Mumbai

Summary

With over two years of expertise in Online Reputation Management (ORM), I am dedicated to understanding and addressing customer concerns, thereby enhancing their experience and upholding a positive brand image.

Work History

Chat Executive

WatConsult Pvt. Ltd
  • To monitor, connect, converse, engage and enhance the brand's online reputation
  • Be a representative of WATConsult, and aids its clients by acting as a central point of contact for leveraging the brand's online reputation; to support various objectives for reputation, branding, and audience engagement
  • Handled Influencer cases on social media Client coordination for escalated tickets and to highlight critical cases Solved cases of customers through various social media platforms like Twitter, Facebook, LinkedIn, Instagram, and YouTube.

Chat Executive

Teleperformance India Pvt. Ltd
  • Mention search and action, action on negative/neutral/positive mentions Manage presence in social networking sites including Facebook, Twitter, LinkedIn and other similar community sites, posting on relevant blogs, and seeding content into social applications as needed
  • Promptly respond to negative comments, feedbacks, redressing complaints within clients specified turn-around time thus making the user journey with the brand worthwhile
  • Raise and resolve tickets on Sprinklr platform within the predefined TAT created by the brand team Calling customers to resolve their queries Raising the complaints of customers through email

Recruitment Coordinator

Sofomation Energy Consultants Pvt. Ltd
  • Handling end-to-end recruitment process for senior & middle management level
  • Sourcing candidates from portals like Naukri Gulf, Naukri India, Oil & Gas, Rigzone, and LinkedIn as per the requirement of clients
  • Conduct preliminary Interviews (Telephonic) to assess candidates for job matches
  • Briefing the candidate about the responsibilities, salary and benefits of the job
  • Negotiating with the candidates and clients as required regarding CTC matters
  • Coordinating the interviews, both telephonic and face to face in various international locations like the Middle East, USA, UK, Libya, Malaysia, Indonesia, etc
  • Employee database management Follow-up for offer letter, candidate acceptance, and selected candidate visa processing
  • Job Posting on portals.

Chat Executive

Netscribes India Pvt Ltd
  • Monitor, connect, converse, engage and enhance brand s online reputation
  • Ensure the expected turn-around time is delivered Complete coordination with the internal CS team Actively monitor and review user comments, suggestions, feedback and complaints across social handles and platforms manually and using the related tools wherever possible Promptly respond to negative comments, feedbacks, redressing complaints within clients specified turn-around time thus making the user journey with the brand worthwhile Mention search and action, action on negative/neutral/positive mentions Manage presence in social networking sites including Facebook, Twitter, LinkedIn and other similar community sites, posting on relevant blogs, and seeding content into social applications as needed
  • Raise and resolve tickets on the Locobuzz platform within the predefined TAT created by the brand team

Chat Executive

Repindia
- Current
  • Continuously monitoring /Tracking the reputation of the brand on various outlets, e.g
  • Social Media
  • Response management Manual checks on all social media platforms
  • Positive comments on social media to enhance the brand's online reputation Client coordination for escalated tickets and to highlight critical cases Solved cases of customers through various social media platforms like Twitter, Facebook, LinkedIn, Instagram.

Education

Skills

Social Listening

Outlook

Sprinklr

Locobuzz

Simplify360

Social Media

Client Servicing

Social Listening

Timeline

Chat Executive

WatConsult Pvt. Ltd

Chat Executive

Teleperformance India Pvt. Ltd

Recruitment Coordinator

Sofomation Energy Consultants Pvt. Ltd

Chat Executive

Netscribes India Pvt Ltd

Chat Executive

Repindia
- Current

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Gaurav WadhwaChat Executive